Process and Operations Specialist

**Want to work somewhere awesome?**
- Awesome is who we are and awesome is what we do_

Are you ready to join AutoTrader and help us create bar-raising digital experiences for our clients and customers? Do you have an entrepreneurial spirit and enjoy a flexible work arrangement? As we continue to leverage trending technologies to drive customer-centric innovations, we also provide a Company Culture unlike any other. We are all about Collaboration, Growth and Fun.

Trader Corporation is the team behind Canada’s leading automotive marketplace, AutoTrader.ca, as well as a world class digital advertising business. We are a technology driven company that creates compelling solutions for our users and dealer customers

As the Process and Operations Specialist, you will be responsible for overseeing workflow in a high-paced Digital Advertising and Website business with an advanced team of strategic and operational experts. The role is primarily responsible for overseeing client and product activation from sale to launch and managing the software to track and report on campaigns, activities, and goals. Additionally, the role will support a wide range of tasks and dependencies for the Digital Advertising, Website teams and additional Business Units as required.

The Process and Operations Specialist will consistently track all activities within Digital Advertising and Website teams and provide reporting to key stakeholders that enables them to adjust strategies and operational processes. Also, to note the teams are present throughout multiple offices including Vancouver, Montreal, and Toronto, so utilizing web communications and collaboration software is a key aspect of the role. The position will report to the Manager, Process & Operations and collaborate closely with Senior Managers.

**What you'll do...**

**Campaign Management**
- Manage all operational aspects of campaign setup in Salesforce
- Oversee the end-to-end campaign flow
- Work with various stakeholders to create and obtain customer lists
- Create Campaign infrastructure for Dashboarding and exporting for further analysis
- Work with stakeholders to push through all Campaign creations and launches of those campaigns.

**Process & Analytics**
- Manage the web-based software that triages optimization and technical support issues to the appropriate teams and collaborate with the Senior Managers to ensure completion.
- Ensure that learning is conducted, and enhancements are recommended to the overall campaign process flow
- Coordinate various reports and analysis across multiple teams and business units (such as Sales, Customer Service, Operation)

**Management Support**
- Producing a weekly, monthly, and quarterly Campaign and Optimization report highlighting all the key activities being tracked, overall progress and goal completion.
- Support additional ad hoc programs, as required

**What you'll need...**

**Education and Experience**
- Post-Secondary education in a related field
- 2-5 years of relevant experience working in analysis or operation roles, advertising agency or within a marketing department.
- Strong planning, communication, and organizational skills
- Advanced MS Excel, PowerPoint, Microsoft Suite (including but not limited to Outlook, Word, Teams)
- Ability to prioritize multiple tasks effectively with a high degree of accuracy
- Effective problem solving and analytical skills
- Self-motivated with the ability to operate independently
- Ability to work within a fast-paced, demanding, results-driven environment Ability to work within a fast-paced, demanding, results-driven environment

**Soft Skills**
- People skills; effective team player with strong communication (verbal & written) and listening skills.
- Strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requests.
- Self-Development skills.
- Problem solving and analytical skills.

**What’s in it for you**

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.

**Fitness and wellness**

We provide discounts to nationwide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.

Day 1 health benefits

Gym discounts

Local in-office free gyms

Employee and Family Assistance program

Weekly virtual wellness events

**Learning allowance**

In addition to in-house training, we provide an annual allowance of $1000 so you can grow your skills.

Tuition allowance

Conferences & training budget

Regular internal training programs

**Financial planning**

Let us help you invest in your future with a 3% matching towards your pension and multiple forms of income protection.

Competitive salary

Annual bonus structure

3% CPP matching