Intern - Servicenow Administrator

**Employer**: iA Financial Group - **Office**: 1080, Grande Allee West - **Location**: Québec, Quebec - **Other Possible Location(s)**: Montreal, Quebec - **Job category**: Internships and Student Employment - **Job ID**: JR10024127 - **Job type**: Internship **Description**: - Sector:_ _IT / Team: Digital Services and Enterprise Service Management / Quebec / Montreal / Winter 2026 / Hybrid / Internship_ We are currently seeking a **ServiceNow Administrator Intern** to join our Digital Services and Enterprise Service Management team. Working closely with users, project teams, and IT partners, the intern will be responsible for the "health" of the ServiceNow platform and the handling of incident and request tickets. Key Tasks and Responsibilities: - Oversee the daily management of the ServiceNow platform. - Perform routine maintenance and upgrades, ensuring system stability and scalability. - Manage user roles and ensure appropriate access controls are in place to ensure security compliance. - Collaborate with business analysts and stakeholders from delivery and operations teams to understand operational requirements and process automation opportunities; recommend solutions aligned with best practices based on platform capabilities. - Develop and maintain integrations with other enterprise software systems. - Automate business processes using ServiceNow's workflow and orchestration features. - Utilize scripting in ServiceNow to create automated solutions that replace manual processes. - Monitor, analyze, and report on system performance indicators. - Manage data import and export operations and ensure data integrity across the platform. - Create and maintain dashboards and reports that provide actionable insights to business stakeholders. - Serve as the first point of contact for ServiceNow-related issues and inquiries. - Troubleshoot and resolve incidents and problems, ensuring service level agreements are met. - Provide training and support to end users on the effective use of ServiceNow features and functionalities. - Develop and maintain documentation on system configurations, processes, and standard operating procedures. - Stay informed about the latest ServiceNow features and updates, and train the team on new functionalities that may benefit the organization. - Participate in IT strategy planning and provide input on how ServiceNow can align with business objectives. - Recommend process improvements and enhancements based on usage trends and user feedback. - Participate in a regular rotation of incident management responsibilities. Required Qualifications: - Currently enrolled in a Bachelor's degree program in Computer Science, Management Information Systems, or a related field; - ** Must complete a university-accredited internship in Winter 2026;**: - Demonstrate curiosity, autonomy, and continuous learning; - Proven skills as a ServiceNow Administrator; - Detailed knowledge of ServiceNow deployment, implementation, and integration (an asset); - ServiceNow certifications/training (an asset); - Knowledge of Azure DevOps (an asset). Do you enjoy working in "operations" mode and find this job description appealing? Don't hesitate and **Invest in your talent by joining our team**: See why so many people choose iA **Company Overview**: iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. **Our commitment to Diversity and Inclusion**: At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you. IT / Team: Digital Services and Enterprise Service Management / Quebec / Montreal / Winter 2026 / Hybrid / Internship We are currently seeking a **ServiceNow Administrator Intern** to join our Digital Services and Enterprise Service Management team. Working closely with users, project teams, and IT partners, the intern will be responsible for the "health" of the ServiceNow platform and the handling of incident and request tickets. Key Tasks and Responsibilities: - Oversee the daily m