Retail Team Leader

4 days ago

Halifax, Canada Rockhead Wine and Beer Market Full time

_Are you someone who has a passion for all things wine, beer and spirits? Do you want to help others discover their new favorites? Or transport them to world-renowned wineries with a single recommendation? Maybe even channel your inner liquor connoisseur? If so, this position may be for you_

**About Us**

Welcome to Rockhead Beer Wine Spirits, the North End’s go-to spot for all things beer, wine, and liquor. Tucked inside the Windsor Street Sobeys, we’re more than just a store - we’re a part of Halifax history. Our name? A cheeky nod to the Halifax prison that once housed the city’s rowdiest drunkards, delinquents, and lovable ruffians for over a century.

We’re locally owned, proudly operated, and obsessed with bringing you a jaw-dropping selection of craft beers, specialty wines, and premium spirits. Whether you’re after locally brewed gems or exotic international finds, we’ve got your taste buds covered. From Ready-To-Drink coolers to cider, wine, spirits, and beer, we’re here to help you discover your next favorite drink. Swing by and let our passionate, knowledgeable staff find you the perfect bottle for any occasion - or just because. Cheers

**Position Overview**

As a Team Lead at Rockhead Beer Wine and Spirits, you will be responsible for leading the team in the absence of the Store Managers, ensuring smooth daily operations, and providing exceptional customer service. This role includes key responsibilities such as opening and closing the store, empowering team members, and maintaining a high standard of store presentation.

**Key Responsibilities**:

- Lead and motivate the team in the absence of the store managers.
- Open and close the store, ensuring security and operational readiness.
- Oversee daily store operations, including inventory management and merchandising.
- Provide excellent customer service and assist customers in finding the perfect products.
- Train and develop team members to enhance their product knowledge and customer service skills.
- Ensure compliance with all store policies and procedures.
- Handle cash and perform end-of-day financial reconciliations.
- Address and resolve any customer or staff issues promptly and effectively.

**Qualifications**:

- Must be 19 years of age or older
- Have prior retail or customer service experience - wine, beer & spirit knowledge is an asset
- Ability to work as early as 6am on Tuesday, Thursday, and Saturday
- Enjoy working in a fast-paced team environment
- Able to lift up to 20kg (50lbs)
- Team player
- Excellent work ethic and dedication

**What we offer**:

- Competitive compensation
- Quarterly performance-based incentive plan
- Staff discount of 20% off at our liquor stores
- Free executive fitness membership
- Additional partner discounts
- Opportunities for additional beverage/alcohol training

Pay: From $16.00 per hour

Flexible language requirement:

- French not required

**Experience**:

- Retail sales: 3 years (required)
- Supervising: 1 year (required)

Work Location: In person

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