Housekeeping Team Lead

5 days ago

Orillia, Canada Quality Inn & Conference Centre Full time

Job title: Housekeeping Team Lead

Reporting to: Housekeeping Supervisor

Responsibility for others: Housekeeping staff, Cleaners, and Laundry Staff

Overall purpose: To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards.

MAIN DUTIES AND RESPONSIBILITIES

To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms public areas are maintained:

- Assisting the Housekeeping Supervisor in the cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.
- Ensuring the upkeep of vacant rooms.
- Replenishing brochures and paper goods throughout the bedrooms/hotel.
- Maintaining an orderly storeroom and trollies.

To ensure customer satisfaction is maintained by:

- Ensuring guest property left behind is logged and stored in a secure location for lost property.
- Resolving any guest problems or complaints when possible and ensuring management are kept informed.
- Actioning any maintenance requests in order to comply with the hotel’s established Quality standards and ensure guest satisfaction.
- Wearing a clean and suitable uniform and name badge at all times.
- Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

Carrying out any other duties as may be reasonably required by management

**Job Type**: Permanent

**Salary**: $16.75 per hour

Schedule:

- 8 hour shift

**Experience**:

- Cleaning: 2 years (required)

Work Location: One location

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