Housekeeper (Temporary Full-time)

**Housekeeper (Temporary Full-Time)**

Housekeeper is a member of the housekeeping team who is responsible for general cleaning duties in the facility, including the general cleaning of residents’ suites, bathrooms, staff lounge, resident lounges, hallways, multi-purpose room, bistro, and other areas as designated. The Housekeeper operates under the direction of the Hospitality Manager. This position will be located at both our Kenny's Pond and Tiffany Village Retirement Residences.

**Description of Key Responsibilities/Duties**:

- Fulfills the duties and responsibilities of a housekeeper with a pleasant demeanour focusing on upholding excellent customer service, recognizing the importance of maintaining these ongoing relationships with all our clients, inclusive of residents, families, guests, volunteers and staff.
- Carries out all aspects of routine and rotation cleaning throughout the building and residents’ suites which includes the following, but not limited to: dusting, vacuuming, sweeping and mopping; cleaning appliances, washing floors, walls, windows and doors; changing and making beds; removing curtains/window coverings for cleaning and re-hanging, light bulb replacements and garbage removal.
- Ensures that furniture is arranged to provide a safe and efficient environment.
- Observes and reports any changes in residents’ behavior to immediate supervisor and Resident Care Manager or her designate, as deemed appropriate.
- Fosters an environment of safeguard to ensure residents’ well-being is maintained, particularly for those seniors who are vulnerable and require guidance/support.
- Ensures written documentation and verbal reports are maintained as per Company policy and procedures with respect to confidentiality and security.
- Responsible for cleaning in accordance with the housekeeping schedule and always works collaboratively with the housekeeping team when the schedule requires change in order to meet the needs of clients.
- Assists with orientation/training of new staff.
- Deals with delicate situations and troubleshoots issues and concerns that may arise within the scope of the housekeeper’s duties and responsibilities.
- Counts inventory of housekeeping supplies on a quarterly basis.
- Performs other related duties as required to ensure quality housekeeping service.
- Performs other related/assigned duties as required to meet the needs of residents.

**Qualifications**:
**Abilities and Skills**:

- Ability to communicate effectively both written and oral English.
- Excellent interpersonal communication skills in working with residents, families, the Tiffany Team, as well as the general public.
- Excellent organizational and time management skills with demonstrated ability to multi-task in a fast-paced environment.
- Ability to take direction and learn procedures.
- Demonstrated proficiency in ability to treat residents with respect, dignity and care.
- Demonstrated proficiency in ability to resolve contentious or sensitive issues, or situations requiring conflict resolution.
- Trustworthy, reliable, dependable.
- Professional, open, friendly, autonomous, team player, responsive and positive.
- Ability to meet the physical requirements of the position.
- Must be able to operate housekeeping/residential cleaning related equipment.
- Maintains confidentiality of resident and staff information.

**Experience, Training/Education and Work Record**:

- High school diploma.
- 1-3 years’ previous work experience in housekeeping, residential cleaning or other related field.
- Successfully meets the necessary employee requirements as stipulated in the operational standards by the Department of Health governing agencies with home support licenses.
- Current First Aid and CPR certification.
- Knowledge of WHMIS and the importance of complying with same.
- Demonstrated knowledge and comfort level in working with a vulnerable population of seniors, who may present with various challenges such as cognitive impairment.
- Strong commitment and focus on providing resident/client service excellence.
- Knowledgeable of the importance of and ability to comply with internal policies and procedures.
- Previous experience working in the field of seniors’ care/living and persons with disabilities is preferred.
- Energetic, enthusiastic, motivating, compassionate and caring person who has demonstrated passion to work with seniors.
- Ability to work in a flexible, resilient environment to meet the needs of residents.
- A satisfactory record of work performance and attendance is required.

**Hours of Work**:

- Full-time hours are regularly scheduled in advance for a minimum of 75 hours bi-weekly.
- Hours of work will vary from week to week in order to maintain a flexible environment to meet the needs of our residents.

**Rate of Pay**:

- $16.91 as per the current collective agreement

**Required documents prior to start date**:

- Recent Code of Conduct with the Vulnerable Sector Check
- Minimum of