Digital Consultant

**Company Description**
**Work with Us. Change the World.**

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

AECOM Mississauga is hiring a Digital Consultant.

**Responsibilities**:

- Serve as the primary liaison between operational users and Metrolinx IT for SharePoint and Microsoft 365 tools (i.e. Power Platform).

- Manage intake, verification, and escalation of SharePoint and MS 365 related issues, enhancements, and requests.

- Maintain a centralized tracker for issue management, trends, and recurring user feedback.

- Collaborate with IT to validate and implement updates, ensuring alignment with operational priorities and digital governance.

- Support the Digital Workstream with the design, testing, and deployment of new SharePoint structures and automations.

- Conduct testing and user validation sessions prior to go-live for any system or configuration changes.

- Maintain documentation libraries, user guides, and navigation aids for operational users.

- Support adoption through office hours, site demos, and individualized guidance.

- Participate in stakeholder sessions to ensure operational feedback informs ongoing platform enhancements.

- Identify and document process improvements and digital enablement opportunities across operational workflows.

- Support integration of new digital features in alignment with ECWE’s performance monitoring and reporting frameworks.

- Develop a structured process for reporting, triaging, and escalating digital issues within SharePoint and Power Platform environments.

**Qualifications**
**Minimum Requirements**:

- Bachelor degree in Information Systems, Business Administration, or a related field. + minimum 4+ years’ experience supporting or configuring SharePoint in a large, operations-focused, or infrastructure organization OR relevant diploma and 6+ years of relevant experience

- Proficiency in SharePoint Online, Power Automate, Power Apps, Power BI and MS Teams.

- Strong understanding of permission hierarchies, content types, metadata, and document governance.

**Preferred Qualifications**:

- Experience translating user requirements into technical specifications and coordinating implementation with IT teams.

- Skilled communicator capable of bridging technical and operational perspectives.

- Experience in digital adoption, user training, and process improvement initiatives.

- Knowledge of compliance, information governance, and lifecycle management within public-sector environments.

- Experience with service management platforms (e.g., ServiceNow) is preferred

**Additional Information**

Sponsorship for Canadian employment authorization is not available for this position

**About AECOM**

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public

**What makes AECOM a great place to work**

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a w