Ground Operations Training Coordinator

Join our team
Pacific Coastal Airlines is looking for a permanent full-time Ground Operations Training Coordinator. This position is based out of Richmond, BC at the South Terminal Airport.
Reporting to the Network Ground Operations Manager, the Ground Operations Training Coordinator is responsible for all documentation, training, processes, quality & regulatory control of the company’s ground & cabin cleaning operations at all bases. This role ensures that all ground operations are conducted in accordance with prescribed safety, operational, and ground service standards of Pacific Coastal Airlines and that employees are trained & adhere to all company SOPs and Transport Canada regulations.

**Responsibilities**:

- Assess and evaluate standard operating procedures, the Ground Operations Manual, job aids, and other reference materials.
- Provide leadership, ensure training compliance, and enforce SOP adherence in support of corporate values and annual objectives.
- Maintain personal competency as a Ramp Agent.
- Develop, update, and maintain training materials and programs for Ramp Agents and contracted vendors, ensuring alignment with current SOPs and industry best practices.
- Complete all required documentation and ensure training records are filed accurately and in compliance with SOPs.
- Schedule and deliver initial, recurrent, and orientation training.
- Prepare examinations, progress reports, and compliance reports for initial and recurrent training programs.
- Track and report on training effectiveness, including completion rates, pass/fail rates, and observed on-the-job performance outcomes.
- Conduct trainer standardization sessions and/or audits to ensure consistency of training delivery across the network.
- Ensure all Ramp personnel receive adequate training, currency checks, and communication support appropriate to their roles
- Establish and uphold safety, health, and operational standards, ensuring practices meet or exceed regulatory and corporate requirements.
- Investigate Ground Operations safety and security issues, including SMS reports, and implement corrective measures as required.
- Complete and execute corrective action plans (CAPs) to resolve findings from inspections and audits.
- Assist with preparation and execution of the de-icing season. Participate in annual station inspections.
- Obtain RAIC clearance and administer the company’s DA and D program for YVR Ramp and Cargo Teams.
- Participate in departmental meetings to discuss ongoing tasks, future plans, and the development and maintenance of the training program and records.
- Other duties as assigned

**Leadership Attributes**:

- Makes Safety and Health a Top Priority
- Acts with Integrity and Respects Diversity
- Leads for Business and Operational Performance
- Leads for Employee Performance
- Takes Ownership
- Strengthens the Team
- Customer Focused

**Qualifications**:
Education & Experience
- Minimum of 2 years’ work experience in airline ground operations
- Background in training and a supervisory role is an asset
- Knowledge of MS Office (Word, Excel, PowerPoint)
- Strong understanding of regulations and legislation (CARS, Canada Labour Code)

Skills, Knowledge & Abilities
- Excellent verbal and written communication skills
- Excellent organizational skills, professionalism, and attention to detail
- Sense of leadership, diplomacy, and team spirit
- Occasional evening, night, weekends and holiday shifts, including overnight travel
- Must be able to obtain and maintain designated security clearance
- Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?
**Company Culture**: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
**Health Benefits**: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Short-term and Long-term Disability, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.
**Travel Benefits**: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
**Employee Programs**: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.