Implementation Specialist

**A little about us**:
Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere.

In 2021, we grew rapidly, raising over $70 million in both Series A and Series B rounds and increasing our team size by nearly 10x. And we're just getting started

As a fully distributed startup, we've built an incredibly strong leadership team and employee base across 50+ countries (and counting). We embrace asynchronous communication and collaborative work. We live on our platform, and we're passionate about improving our product every day.

Hiring people internationally is complicated - engineering, legal, finance, operations, and HR processes all interact to make it happen. We'd like to find people who think this is as interesting a challenge as we do.

We're an inclusive and diverse workplace, and welcome applicants from marginalized groups - the world over.

**The Role ‍**:
**Location**:While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire (you?) this role does require that you are based within the Americas.

As an Implementation Specialist, you will be involved in client-facing sales interactions to make them consultative and value-add. You will be an excellent listener, have good attention to detail, and be a problem solver. You enjoy taking high complexity questions, finding information, and delivering detailed responses in a simplified fashion. You will take pride in creating high-quality and accurate content, internal and customer-facing. Your contribution will start with the first client conversation and continue through sales engagement and post-sale client service, working with customer teams including HR, Talent Acquisition, Finance and Leadership. During that time, you will work closely with the Sales, Customer Success, and Account Management teams.

You are the person to take ownership of multi-team collaboration. Take the initiative to create and improve processes, which will result in higher quality service to our clients.

Be obsessed and driven by our customers' experience and their success.

**What you'll do...**:
**Strategy**
- Work closely with Account Executives on account strategy to win key deals and directly impact the success of your colleagues and the team.
- Identity challenges hindering the sales cycle and help solve for them at an organizational level.
- Contribute significantly to the development of pre-sales function as whole.

**Support**
- Be the go-to person for our existing and prospective clients to advise on global employment practices. You will work with internal teams and external partners to meet the needs and questions of Oyster's customers. Topics will range from employment law, Employer of Record (EOR), payroll, benefits etc.
- By liaising with Sales and the Customer Success Team, quickly find solutions to customers needs to create consultative, value-driven sales experience.
- Be the consultant to our customers, and advise them in their specific situations.

**Communicate**
- You will take ownership in creating customer-facing content, collaborate with Sales to deliver it in the most effective manner
- Over communicate internally with the CSM, Sales, Country Expansion, and Operational teams
- Take ownership in documenting client specific needs and relay the information to internal teams
- Be confident in joining calls with clients alongside sales

**Organize**
- Build repositories of repeated questions from clients in order to get an answer quickly to clients
- Identify where inefficiencies lie with the Oyster process and find ways to make these more efficient. Collaborate with other areas of the business which these changes will affect

**Career Defining Experience**:
**What we're looking for**:

- 3+ years professional experience with exposure to project management, sales or pre-sales consultancy sought
- Great communications and presentation skills
- Problem solver, find new ways to tackle problems
- Able to understand complex issues and identify solutions
- Enjoy working in a fast pace environment which changes and iterates quickly
- Experience with CRM software (e.g. Salesforce)
- Have excellent written and oral communication skills
- BONUS Passionate about remote work
- BONUS Speak two or more languages to business proficient level

**You'll also need...**:

- A reliable home internet connection (or be able to get one).
- Fluent English language.

**Working at Oyster ❤️**:
Check out our public notion pages to find out more about what it's like to work at Oyster:

- Welcome to Oyster
- Mission, Vision, Values at Oyster
- Why Oyster is a Distributed Company
- How We Work Together at Oyster

**Benefits & Compensation**:

- Competitive compensation package
- Fully flexible hours
- 40 days of time off, including public holidays
- Paid parental leave. We believe that it is healthy