Coffeehouse Manager

**About Bridgehead**

For over 40 years, Bridgehead has been sourcing and supporting a family of small-scale, sustainable farmers around the world. Today, we have 17 locations across Ottawa and employ over 300 team members. Bridgehead is recognized and respected as a leader in bringing approachable, responsibly sourced, high scoring coffee to Canadians.

We were the first to bring Fairtrade coffee to Ottawa coffeehouses and continue to be a place where you can enjoy an exceptional cup of coffee, directly sourced from global producers. Locally, Bridgehead supports hundreds of neighborhood organizations every year, including in-kind donations of coffee, tea, gift baskets and gift cards.

At the center of our success is our extraordinary team members, who continuously deliver with care. They care about our customers, each other, our community and the environment. We are currently seeking an experienced self-starter with a passion for people and providing exceptional customer experience. The Coffeehouse Manager will be responsible to educate, support, and train their team members in employing the highest standards of hospitality, ensuring our customers consistently enjoy unique, ethically traded products served in a comfortable, community centered environment.
- Provides effective leadership to motivate and direct team members to exceed hospitality expectations.
- Recruits, hires, trains, schedules, supervises and evaluates front line team.
- Anticipates and responds to customer needs; observing the environment for potential areas of customer experience improvements and provides a warm inviting coffeehouse.
- Models and ensures Bridgehead Standards for hospitality, cleanliness, product delivery, and efficiency are met.
- Upholds and maintains operational policies and procedures to support the coffeehouse team and ensure efficient operations.
- Participates in team meetings and develops action plans that effectively implement store and organizational goals and initiatives.
- Liaise with Support Staff and other Managers in a professional manner to ensure Business needs are being met.
- Maintains and ensures all Bridgehead systems, records, and cash management practices are followed to secure and maintain coffeehouse sales operations.
- Actively manages store costs: inventory, payroll, purchasing, waste, and maintenance.
- Leads by example and maintains regular and punctual attendance.
- Guards the health and safety of our customers and staff.
- Safeguards our company’s visions and values with integrity and expert knowledge.
- Models, fosters, and encourage personal and professional growth in the workplace.
- Is open to any other duties required to support the needs of the business.

**What we are looking for**:

- Minimum of 2 to 3 + years of experience in a Store Manager role.
- Established professional, exemplary model of hospitality.
- Proven strong financial and inventory management skills.
- Evident excellent communication and interpersonal skills.
- Physically fit to stand, walk, bend, twist, and lift up to 40 kg.
- Maintained a consistent record of punctuality, attendance and time management.
- Flexible with regards to store location and hours of work.
- Food Handler certified (Considered an asset).
- First Aid/CPR certified (Considered an asset).

Bridgehead offers a competitive total rewards package, an incredibly fun work environment, and career growth opportunities. This position is also eligible to enroll in our comprehensive Group Benefits Plan, Paid vacation & Sick days as well as company discounts.
- Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please. _

Pay: $48,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person