Client Service Representative

3 days ago

Winnipeg, Canada TIPI Group of Companies Full time

TIPI Insurance Partners is seeking a detail oriented, motivated, and personable individual to join our office in Winnipeg as a **Client Services Representative**. This role is a great opportunity to bring your client service experience into a rewarding career in insurance. Once trained, you will be an integral support for our plan members to access and navigate their benefits, allowing them to be fully supported through routine and exceptional claims.

**Job Duties and Tasks**

**Plan Administrator and Plan Member Support**
- Assist clients with forms, submissions and follow ups
- Act as a liaison between clients and insurance providers, advocating and communicating on behalf of clients and assisting clients on completing forms/documents to insurance company's specifications

**Plan Administrator Training**
- Provide training on benefit plans and electronic systems

**Your Skills**
- Highly effective listening skills, to solve problems and enquiries
- Concise, clear and empathetic communication skills
- A natural relationship builder
- Knowledgeable of Indigenous Culture and Communities
- Knowledge of Group Benefit and/or Pension plans is an asset

**Your Ideal Qualifications**
- You are a team player, client focused and willing to try new things.
- You have experience working with the public and in customer/client service.
- 1-3 years in benefit and/or pension administration is an asset.

**What we Offer**
- Competitive Salary
- Group Benefits and Pension
- Growth and Training

**Job Types**: Full-time, Permanent

Pay: $45,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience working with Indigenous companies, populations or communities?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Certified Employee Benefit Specialist (preferred)

Work Location: In person

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