Merchant Account Manager

**Job description**:
**About the Role**

We are seeking an outgoing, high-EQ Merchant Account Manager to own a B2B portfolio end-to-end—from onboarding and integration through activation, usage, and expansion. You’ll be the day-to-day bridge between merchants and Snappay, a pre-IPO, high-growth B2B payments platform enabling North American merchants to accept Alipay, WeChat Pay, and UnionPay online, in-app, and in-store (via plugins, gateways, terminals/QR). You will run e-commerce plugin/gateway and in-store terminal/QR workflows, liaise on settlement, and handle light risk/ops topics (refunds, disputes). Your goal is simple: make every merchant successful, measurable, and eager to grow with us.

**Qualifications**
- 0-3 years in B2B account management, merchant operations, customer success, or payments/SaaS; (exceptional new grads welcome).
- Communication: An empathetic and confident communicator who builds trust effortlessly with owners, finance, IT, and store teams.
- Language: Full professional proficiency in English and Mandarin.
- Analysis & product sense: comfortable reading dashboards and turning findings into actions; can explain payments/settlement/refunds/ in plain language.
- Tools: Proficiency with CRM and spreadsheets; a demonstrated ability to maintain clear and process-oriented documentation is a plus.
- Nice to have: experience with Alipay/WeChat Pay/UnionPay acceptance or e-commerce/terminal rollouts.

**What You’ll Do**
- Own the book**: activate, retain, and expand a set of merchants via cadenced calls/visits and quarterly business reviews (QBRs).
- Onboard & integrate: coordinate e-commerce plugin/gateway setup or in-store terminal/QR acceptance; train staff, run test transactions, confirm limits and risk checks.
- Drive insights: monitor volume, success rates, and fee structures; spot growth plays (seasonal promos, checkout UX, QR placement).
- Collaborate: work with Product/Engineering, Risk, Finance, Legal, and Channel Partners to deliver timely, durable outcomes.
- Protect the brand**: provide professional, measured responses in authorized public channels when needed.

**Who You Are**
- Outgoing, communicative, and high-EQ—you flex your style across stakeholders and keep relationships warm.
- Hard-working & outcome-driven—you break down complexity into steps, own the plan, and land results.
- Curious & fast-learning—you pick up payments concepts quickly and turn new knowledge into better SOPs.
- Systematic—you use checklists, templates, and dashboards so work is trackable, reviewable, and repeatable.
- Owner’s mindset—you do what it takes for merchant success and coordinate the last mile.

**Why Join Us - About Snaplii**

Snaplii is one of Canada’s fastest-growing fintech platforms, transforming how people pay, save, and earn rewards. With over $70M in annual transaction volume and 200,000+ users across North America, we deliver unmatched utility and loyalty through a single seamless app.

We’ve ranked as high as #5 on the Apple App Store during peak shopping seasons, and consistently remain in the Top 80—driven by a highly engaged, high-retention user base. As the most payment-flexible platform in the space, Snaplii supports a wide range of digital payment methods and partners with 400+ leading brands, including Walmart, Amazon, and Esso.

Our platform is fully built and maintained in-house—engineered to handle complex payment flows, scale with demand, and support a growing suite of financial products. We’re actively expanding into new digital finance offerings to help users create, manage, and grow value in their everyday lives.

Join us as we shape the future of everyday spending.