Specialist, Virtual Care

24 hours ago

Victoria, Canada Island Health Full time

**Job Description**:
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Manager, Virtual Care, and with the direction of the Chief Medical Information Officer, the Virtual Care Specialist leads and promotes the design, development, deployment, operation and maintenance of new and existing Virtual Care services, programs, and technologies in collaboration with clinical leaders, service and program managers and directors, physicians, and staff.

As an integral regional member of a multi-disciplinary team, the Virtual Care Specialist works to increase the effectiveness, efficiency, accountability and sustainability of Virtual Care services throughout Island Health programs.

**QUALIFICATIONS**:
**Education, Training And Experience**:
A level of education, training and experience equivalent to a Bachelor's degree in a related health discipline such as Nursing, Health Information Science, or patient care/clinical related specialty and a minimum of five (5) years experience in a health care environment, including extensive experience using related computer technology, clinical change management, and/or project leadership.

**Skills And Abilities**:

- Experience in policy and procedure development and/or clinical documentation standards, business process analysis and reengineering techniques as well as implementing/supporting integrated clinical system environments are assets.
- Educational preparation in Virtual Care, and/or equivalent education/experience in clinical change management methods are an asset.
- Excellent interpersonal, presentation, oral and written communication skills.
- Demonstrated attention to detail.
- Strong organizational and time management skills.
- Knowledgeable regarding new trends in clinical practice and information systems.
- Knowledge and practice in effective problem solving techniques.
- Demonstrated ability to establish and maintain effective working relationships with technical, operational and vendor staff.
- Demonstrated ability to work independently or as part of a team.
- Change oriented and possesses an attitude of continuous improvement.
- Self motivated, able to work with mínimal direct supervision, and has a demonstrated ability to organize and prioritize workload in a self-directed manner.
- Ability to coach, facilitate and lead others.
- Strong research and evaluation skills.
- Advanced computer skills required including knowledge of Microsoft Word, Outlook and Excel.
- Project management skills are an asset.

**Job Requirements**:

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