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Housekeeper - Luther Village On The Park

2 weeks ago

Waterloo, Canada Lutherwood Full time

STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

**There are two casual Housekeeper positions available starting on December 16, 2024, working various hours per week including day, afternoon and overnight shifts during weekdays and weekends.**

**Your Role**:
Performs indoor housekeeping duties in common areas of the building and resident suites. Maintains a clean, sanitized, safe and attractive environment in order to enhance the health and lives of residents at Luther Village on the Park. Acts as the lead in charge when the fire alarm is activated in the Atrium building. Supports visitors with after-hour entry to secure areas of the building. Works intentionally from an anti-racist, anti-oppressive perspective to further create a sense of belonging at the Village.

**Tasks**:
Common Area Cleaning
- Responsible for all common area cleaning including furniture, walls, counters, windows, stairwells, ceilings, and all high touchpoint surfaces.
- Removes waste and vacuum offices and amenities throughout the building.
- Cleans common area washrooms.
- Cleans guest suites, short-term stay suites, and model suites, including replacing linens and replenishing supplies ensuring a high standard of cleanliness for visiting guests.
- Prepares Sunshine suites prior to move-ins of new residents coordinating dates with Sales and responding to last-minute notices.
- Monitors inventory of supplies such as paper towels, soaps, toilet paper, etc.

Floors
- Maintains all common area floors including sweeping, vacuuming, auto-scrubbing hardwood floors, extraction, spot cleaning of carpets and wet and dry mopping.
- Operates the auto scrubber and other machines to clean hard surfaces.

Suite Cleans
- Sanitizes bathrooms and kitchens.
- Dusts resident suites while respecting the care of their personal possessions.
- Follows weekly schedule to change beds.
- Washes and sorts of resident personal laundry.
- Responsible for daily bedmaking and personal laundry.
- Replenishes towels and toilet paper.

Customer Service
- Responsible for providing friendly and kind customer service to residents and anyone entering the building, at all times.
- Responds to other department requests to attend to resident needs when other departments are unavailable to assist.
- Responsive to the individual needs and requests of residents and performs work in a manner that is sensitive to residents’ unique and changing mental and physical needs.
- Rotational responsibility to carry the 24/7 on-call phone requiring timely response to unexpected incoming requests for support throughout the shift and building.
- Responds to maintenance related calls to resident suites or common areas.

Infection Prevention and Control
- Practices safe management and disposal of soiled linens and waste.
- Prepares cleaning solutions and utilize cleaning supplies in accordance with established procedures.

Follows strict infection control policies to ensure proper controls are maintained for day-to-day operations and for rooms under isolation restrictions.

Security & Fire Safety
- Charge person for the Atrium suits in the event of a fire; this includes attending to the fire panel immediately upon activation of the alarm, communicating with staff and residents, and taking direction from the Fire Department upon their arrival.
- Acts as a backup in the Sunshine Centre if the Charge Nurse is unable to respond to the Fire Panel; Participates in training of the Sunshine Centre fire panel and able to assist with taking charge if required.
- Participates in regular fire safety/panel training.
- Assists charge person (RPN) in the Sunshine Center in the event of a fire.
- Monitors the building throughout the evening/overnight to ensure doors are closed and locked.
- Provides after-hours entry to the building for all visitors.
- Assists with monitoring building security, reporting any concerns to Facility Manager and Housekeeping Supervisor. Also being aware of the safety of residents during day-to-day cleaning activities.

Room Set Ups
- Checks room booking schedule to determine set up details for specially booked catering events or Lutherwood meetings.
- Sets up regularly scheduled activities for residents.
- Sets up and takes down tables, chairs and IT equipment to specifications meeting the needs of internal and external customers.
- Verifies accuracy of information in event manageme