Collections Agent

2 weeks ago

Gatineau, Canada Raise Full time

Summary
The collection agent is responsible for following up with clients with outstanding balances, responding to inquiries, and negotiating payment arrangements.

Your main responsibilities would be:

- Initiate collections calls and negotiate payment agreements with clients, while always ensuring professional customer service
- Monitor accounts for outstanding commitments
- Maintain client account records as to ensure information is accurate and current
- Works closely with colleagues in managing the closing of meters for non-payment, fraud, accounts transferred to collection agency, etc.
- All other related tasks related to Credit and Collections

Requirements and qualifications:

- Bilingualism required (English and French)
- Excellent oral and written communication
- Ability to negotiate
- Resourceful and solution-oriented
- Team player
- Demonstrated professional rigor
- Have good organizational
- Analytical capacity
- Ability to perform multiple tasks simultaneously
- Excellent knowledge of the MS Office suite
- Knowledge of the rules regarding collection and access to information legislation and privacy will be considered an asset
- A minimum of 3 years of experience in collecting accounts receivable will be considered an asset

**Job Type**: Fixed term contract
Contract length: 9 months

Pay: $27.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Gatineau, QC J8Z 1W8: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Gatineau, QC J8Z 1W8

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