Lead, Housekeeping Services

Salary range: The salary range for this position is CAD $38.12 - $54.80 / hour Why Fraser Health?:
Fraser Health is the heart of health care for nearly two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

Our hospital and community-based services are delivered by a team of 45,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities. Learn more.

We are currently looking to fill some exciting opportunities for a **Regular Full-Time Lead, Housekeeping Services** to join our team at **Abbotsford Regional Hospital and Cancer Centre **located in** Abbotsford, BC.** We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.

**Come work with us**

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

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Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Manager, Housekeeping Services, the Lead oversees the day to day activities of housekeeping staff as directed by the manager, by supervising and providing leadership, determining priorities and ensuring workflow efficiency and customer service targets are met. Develops and monitors the budget for the assigned site, and assists the Manager in the monitoring, analysis, reporting of quality assurance and control initiatives for housekeeping services for site-wide facilities/buildings. Assists the Manager with site-wide program planning, implementation of best practices, new systems, policies and procedures, services delivery and evaluation. As directed by the manager, investigates and resolves site-wide operational issues involving service level concerns and/or staff performance issues.

**Responsibilities**:

- Implements the day-to-day operations of housekeeping services for an assigned site and/or site-wide facilities/buildings, and ensures effective housekeeping services are implemented maintaining an overall effective forecasting and utilization of respective personnel and equipment. Investigates and resolves operational issues involving service level concerns or staff performance issues.
- Contributes to the departmental strategic plan and related projects and initiatives by identifying goals and objectives for the portfolio providing feedback on activity levels and ensuring services address established goals and objectives and meet organizational service requirements. Makes recommendations to the Manager as required.
- Supervises staff at designated site and/or site-wide facilities/buildings, schedules shifts, statutory holidays, vacations and relief, approves over-time and leaves of absence for staff. Interviews applicants, makes staff resource planning and selection decisions, establishes performance expectations, determines required orientation and training, conducts related training and orientation for staff as required, familiarizes staff with new procedures, conducts performance evaluations and resolves disciplinary matters. Where necessary in collaboration with the Manager, initiates disciplinary action up to and including termination.
- Promotes service excellence, evaluates operations and develops improvements in operating processes and equipment to maximize productivity, and service levels throughout the site. Implements pilot projects as directed by the Manager and oversees the implementation of trial testing of new equipment, systems, processes, or other initiatives. Provides reports on identified observations and outcomes, such as pros, cons, risks, and areas needing improvement and makes recommendations as required.
- Monitors the daily work activity of personnel at site-wide facilities/buildings to ensure compliance with safety procedures set by the department and regulatory agencies, such as WorkSafe BC (e.g., WHMIS).
- Interprets and administers collective agreements. Participates in investigations of, and response to grievance and routine confidential employees’ issues. Participates in essential service designation planning input as required.
- Develops and monitors the bu