Casual Cashier/receptionist

Join our team
Casual Cashier/Receptionist (PWU) (Temporary until October 2026)
**Location**: Hamilton (John St), Hybrid
**Department**: Collections & Payments
**Posting Open**: August 5, 2025
**Number of Vacancies**: 1
**Hours per Week**: 35
**Rate of Pay**: $30.96/hr - $41.22/hr
At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.
**Position Purpose**:
The Cashier/Receptionists are accountable for back-office data management, reception tasks, cashiering, mail room activities, and clerical functions for electric and water services.

**Responsibilities**:

- Supports back-office clerical tasks related to the setup, billing, collecting and payment of accounts.
- Processes account maintenance activities including lawyer’s letters; landlord agreements, articles of incorporation, unoccupied accounts; resolving customer access issues; cashiering and payment processing, misapplied payments and cashier exception management; support and review equal payment plan report and make changes based on specific criteria; documentation and filing of customer requests and responses.
- Responds to reception calls and general customer inquiries, ensuring a high level of professionalism and in accordance with Alectra Utilities standards and OEB requirements.
- Supports mail room activities including inter-office mail delivery and prepping outbound items for mailing.
- Provides documentation and tracking related to clerical tasks.
- Performs user acceptance testing of system and procedural changes, documenting new and revised procedures to provide the efficient billing and customer services.
- The incumbent may be asked to perform other related duties which may be assigned from time to time.

**Qualifications, Knowledge, Skills and Competencies**:
Education & Specialized Knowledge
- Minimum of High School Education required.
- College diploma or University Degree in business or other related field and/or equivalent experience is an asset.
- Familiarity with regulations and bylaws governing electricity and water services.

Experience
- Less than one (1) year related experience.
- Experience in dealing with difficult customers, situations and moderately/complex problems.
- Experience in a customer service is an asset.

Skills/Abilities/Competencies
- Demonstrated MS Office experience with Word or Excel.
- Ability to handle/solve difficult situations.
- Ability to make quick and accurate decisions with mínimal supervision that support the company procedures.
- Demonstrated Customer Service skills, working both with internal and external stakeholders.
- Proven keyboarding competency and accuracy is required.
- Excellent verbal and written communication skills.
- Must be able to work from other locations as required as per guidelines within the Collective Agreement.
- Ability to multi-task in a fast-paced environment.

Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:
**Safety**: Stay aware, prevent risks and protect each other.
**Respect**: Value everyone, act honestly and foster inclusion.
**Customer Focus**: Be reliable, anticipate needs and deliver exceptional solutions with care.
**Excellence**: Elevate performance, embrace diversity and deliver quality through collaboration.
**Innovation**: Drive growth by embracing change, creativity and continuous improvement.
**Here’s why Alectra might be your ideal workplace**:

- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.
- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.
- As a casual employee you will be entitled to casual benefits and retirement trust through Power Workers Union.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.
Ready to Apply?
Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.
**Please note**: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.