Bilingual Client Relations Representative

As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, explore your potential at Invesco

**The Department**:
The Client Relations department is committed to providing a “customer first” culture at all levels. We are also committed to delivering the highest level of quality service to our Canadian client base while maintaining costs at a reasonable level. Our focus is putting the Interest of our client’s first and building stronger relationships, which will foster customer loyalty. We also believe strongly in offering value added services that exceed expectations with all contacts.

**Your Role**:
**You will be responsible for**:

- Receiving all inbound calls and representing Invesco in a professional manner across all media types
- Establishing and building rapport with customers by engaging in conversations that educate them on Invesco products and services.
- Develop and offer business building ideas to enable our client base to become more efficient in the way they do business with Invesco
- Work closely with other departments and representatives to build and maintain existing business and relationships
- All administrative client service issues (i.e., rejected trades, problem resolution)
- Ensure all information requested by clients is forwarded on a timely basis
- Highly diligent in understanding customer requirements
- Meeting or exceeding departmental quality standards and job-related performance targets
- Demonstrating strong multi-tasking skills while still being accessible to our client base by performing the day-to-day operations

**The experience you bring**:

- Passion for delivering an exceptional client experience
- Bilingualism (French/English), required
- Strong desire to learn and grow in the investment management industry
- Thrive in a workplace culture that promotes diversity and teamwork
- Strong verbal and written communication skills
- Analytical and critical thinking skills to solve client problems
- Post-secondary education, strongly preferred

**What’s in it for you?**

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

- Competitive base salary
- Lucrative semi-annual compensation incentives paid to qualifying employees
- RRSP Contributions
- Health & Wellness Benefits
- Prorated vacation allowance in year of hire moves to 3 weeks paid vacation beginning the following year, plus 8 additional personal days
- Work flexibility Programs
- Parental Leave Benefits
- Study Support
- Weekday shifts starting between 8am-12pm EST.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.