Night Auditor/front Desk Agent

2 days ago

Winnipeg, Canada Econo Lodge Winnipeg South Full time

**Job Overview**
As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all visitors.

**Duties**:

- Greet guests upon arrival and assist with check-in and check-out procedures
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues or complaints promptly
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions
- Utilize phone systems and hotel software to manage guest bookings

**Experience**:

- Previous experience in a front desk or customer service role is preferred
- Knowledge of hospitality industry practices and procedures
- Excellent communication skills with a focus on phone etiquette
- Ability to speak multiple languages is a plus
- Proficiency in using front desk software and systems

**Job Types**: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 24 - 32 per week

Additional pay:

- Tips

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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