Locksmith

Job Summary

To ensure the proper operation of all locks and hardware on all doors, especially Guest room doors, fire and emergency exits; (panic bars, co-coordinators, latches, etc). Within the Chelsea hotel.
Also provides other general mechanic duties as assigned by maintenance management/coordinator. Work with the entire maintenance team to attain highest levels of guest satisfaction and colleague satisfaction at the Chelsea Hotel, Toronto.
Checks daily maintenance board for work requests assigned to him, and completes the forms by stating the time spent, materials and parts used on the jobs.
Attends to room calls and other service calls.
Keeps a record of all zone, master and sub master keys of the entire Hotel.
Maintains the security of the Locksmith Shop at all times, and reports irregularities in security
Maintains the locksmith Shop clean and well organized at all times.
Coordinates with maintenance managers or maintenance coordinator the requirements of zone, master, sub master, and individual guestroom or change keys.
Maintains sufficient stock of zone, master, room keys as required for rooms and keeps a sufficient inventory of other key blanks at all times.
Keeps a sufficient supply of door closers, panic hardware, replacement cylinders, etc. as required for normal replacement or maintenance work.
Keeps key masters and originals locked in a special cabinet only accessible to the Duty Manager, Security & Maintenance Managers.
Make routine checks and repairs to all fire and emergency exits and smoke doors.
Maintains and updates and for that matter is responsible for records of all zone keys, master keys and sub master keys issued to any personnel in the hotel.
Maintains a logbook, with the assistance of Shift Mechanics, of all saflok problems and procedures.
Trains all new shift and General Mechanics in the operation of saflok (or any other type of card lock installed), troubleshooting and repairing, etc.
Carries out preventive maintenance on Safloks and other accessories associated with Saflocks (or any other type of card locks installed), on a regular basis or as recommended by the manufacturer.
Carries a local pager during shift, check pager for proper operation and marks number of pager on signing sheet.
Observes all fire and safety regulations on his place of work and elsewhere in the building.
Complies with Hotel Policies and Procedures including Health and Safety.
Performs other tasks as assigned by the maintenance managers or in their absence the duty manager / night manager.
Carries out duties of general mechanic / shift mechanic when required.
Requirement
- **_Key Result Areas_**
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**_Business_**
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- With Director of Preventative Maintenance, Maintenance Supervisor and Maintenance Coordinator, sets daily priorities for preventative maintenance work orders.
Carries pager for purpose of timely response to work requests through the Maintenance Coordinator and Maintenance Supervisor.
Maintains records and logbooks as required.
Perform other tasks as the maintenance management team assigned.

**_Customer Satisfaction_**
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- Ensure all guest issues/requests are resolved to their satisfaction.

**_Process Improvement/ Productivity_**
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- Attends annual training for WHMIS, Ladder training, MSDS and other courses as suggested by Maintenance supervisors.
Prioritizes work to optimize productivity and guest satisfaction.

**_Working Experience_**
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Minimum of 2 years experience in locksmith field.
- **_Knowledge_**
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Ability to handle many tasks at the same time.
- Ability to operate all tools and equipment as required.
- Practical knowledge in locksmithing.
- **_Education _**
High School graduate, or equivalent.
- **_Soft Skills_**
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Exceptional customer service capabilities.
- Effectively work within a team as well as independently.
- Energetic and flexible, ability to work in stressful situations.
- **_Language_**
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Must be fluent in English (reading, writing, speaking)
- **_Physical Requirements_**
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Able to work varied shifts including weekends, holidays, evenings and overnight.
- Ability to stand for prolonged periods
- Ability to walk distances and ascend/descend flights of stairs.
- Ability to climb ladders
- Agility to stand, bend, squat, stretch and kneel
- Ability to lift at least 50 lbs. (22 kgs)

- Terms of employment
Full time