Network Technician

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today. Come play a key role in building the future of innovation in Canada, Let’s make your possible. Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity: The incumbent is responsible for the commissioning and maintenance of cellular sites and transport facilities of the Rogers Wireless network. This includes the following systems: Microwave Radio, DC Power, Cellular Base Stations (GSM, UMTS, LTE, 5G), DAS Systems, Cisco, Milan switch, RTUs (TLAN), Environmental systems (HVACs, FACs), Fibre Terminals, and Multiport Antenna and Line Systems. **What you will be doing**: - Respond to corrective network problems, performing effective/efficient problem analysis, rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral objectives are met. - Coordinate with other Technicians and departments as required to obtain maintain service levels. - Plan for and implement preventive maintenance routines to ensure network standards of performance are met. - Perform cutovers and upgrades on the network as directed by work orders. - Maintain "up-to-date" site documentation. - Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications. - Microwave and Transmission experience would be beneficial (e.g. DS1, DS2, DS3, OC3, OC12, IP) - Gain in depth knowledge of key quality service indicators in geographic area of responsibility. - Experience with Optical Fibre, SONET and knowledge of TCP/IP. - Participate in retune activities associated with network optimization and build activities. - Maintain inventory of required parts and perform regular audits to ensure availability of parts. - Administrative reporting of Mileage, Timesheet, Expenses, Equipment and Deficiency ticket updates etc. - Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes. - Document activities for future assessment analysis. - Maintain current documentation of site status, complete trouble tickets, incident report and other required reports. - Shift work, overtime, and 24 hour on-call support is required on a regular rotational basis. **What you will bring**: - 1-3 years of telecommunications experience. - Diploma or Certificate in Electronics from a technical institute. - Ability to work with mínimal supervision. - Proven ability to work in a fast-paced environment with shifting priorities. - Demonstrated investigative, problem solving, analysis and troubleshooting skills. - Strong interpersonal and communication (verbal and written) skills. - Standby, overtime and shift work is required. - Ability to travel and work at various sites as required. - Must possess a valid driver's license and have a clean driving record. - Available to travel periodically. - Experience with diesel and portable generators would be an asset. - Experience with use of off-road vehicles (ATV, skidoo) would be an asset. - Ability to work in harsh climate conditions as required. **Schedule**: Full time **Shift**: On Call **Length of Contract**: Not Applicable (Regular Position) **Work Location**:863 Princess Street Suite 301 (116), Kingston, ON **Travel Requirements**: Up to 100% **Posting Category/Function**:Technology & Engineering **Requisition ID**: 283684 **Together, we'll make more possible, and these six shared values guide and define our work**: - Our people are at the heart of our success - Our customers come first. They inspire everything we do - We do what’s right, each and every day - We believe in the power of new ideas - We work as one team, with one vision - We give back to our communities and protect our environment Posting Notes: Digital & Technology