Business Analyst Ii

**LOCATION**:Winnipeg, MB***

**SCHEDULE**:Full-Time***

**REPORTS TO**:Manager, Process and Business Analysis

**DIRECT REPORTS**: N/A

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**COMPANY PROFILE**:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members - we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

**SUMMARY**:

- As a member of the Analysis functional group, you will work with a wide range of stakeholders to gather and document business requirements and participate in solution design and support the delivery of quality software in a timely manner. This role operates within a small, highly collaborative team responsible for the delivery of new core functionality, enhancements, and defect fixes within the Guidewire InsuranceSuite platform and its integration systems.

This role is responsible for:

- Business Requirements Gathering & Solution Delivery
- Quality Assurance Support
- Process Improvements
- Production Ticket Investigation and Support
- Continuous Improvements

Red River Mutual is a progressive property and casualty insurer with our Head Office based in Altona, Manitoba, and a Winnipeg Regional Office. We provide insurance to residential, agricultural, and commercial customers through a network of brokers in Manitoba and Saskatchewan. At Red River Mutual, we believe that employees deliver their best results in an atmosphere of support and respect. We strive to maintain a culture that makes working at Red River Mutual enjoyable and rewarding.

**ESSENTIAL DUTIES**:
**Business Requirements Gathering & Solution Delivery**
- Gather requirements from business and IT stakeholders and prepare detailed documentation supporting the delivery of new core functionality, enhancements, defect fixes and process improvements.
- Contribute and collaborate with onshore and offshore teams when designing solutions ensuring those design solutions follow Guidewire’s best practice, meet the business requirements and are conformant to Guidewire OOTB.
- Communicate solutions to business requirements through the delivery of demos, prototypes, mock-ups and obtain business sign-off.
- Participate in vendor discussions for clarification of questions and defect findings.
- Participate in the prioritization and triaging of defects based on criticality and risk.
- Work with the business stakeholders to ensure the completion of the Business Acceptance Testing and obtain the sign offs.
- Support the preparation of user documentation for all releases of software ensuring any changes to business workflow have been noted.

**Quality Assurance Support***
- Support the identification of test scenarios and test cases relative to business requirements.
- Support the Dev & QA team with test scripts and requirement clarification.
- Conduct reviews of the quality assurance work completed by the quality assurance group.

**Process Improvements**
- Identify the new process flows and process enhancements required to implement the business requirements or close the solution gaps.
- Develop and maintain any necessary functional SOPs. (Standard Operating Procedures).
- Support Manager, Process and Business Analysis on the business process new process definition, process reengineering and process implementation initiatives.

**Production Ticket Investigation and Support***
- Provide production support to business users.
- Complete root cause analysis to support the production ticket investigation.
- Recreate and document the recreation steps of defects presented by the business users as well as expected, corrected results.
- Suggest workarounds or immediate fixes to resolve the production issues.
- Work with Leader, Business Analysis to ensure permanent fixes for the production issues are delivered under a release.

**Continuous Improvement**
- Maintain high level of knowledge on industry standards for business analysis process, tolls, techniques, and best practices.
- Work collaboratively, professionally, and effectively with the project team, the business stakeholders and vendor partners.

**KEY COMPETENCIES**:

- Demonstrated analytical, prioritization, evaluative, and creative problem-solving abilities in a high-pressure environment.
- Excellent written and oral communication and interpersonal skills in business and user-friendly language.
- Process driven with ability to document, maintain and adhere to standards, procedures, and processes.
- Adaptable and flexible to changing business needs and priorities.
- Highly motivated work ethic and desire to learn new skills further improve analysis skills.
- High attention to detail and quality standards.
- Proven ability to work collaboratively in a team environment.

**REQUIRED QUALIFICATIONS**:

- College or University degre