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Host/hostess - Trattoria By Italian Kitchen

2 weeks ago

Burnaby, Canada Glowbal Restaurant Group Full time

Glowbal Restaurant Group has become one of the most successful restaurant companies in Vancouver. Our eight brands include Glowbal, Coast, Italian Kitchen, Trattoria by Italian Kitchen, Black+Blue (Vancouver & Toronto), The Roof, Five Sails and Riley Fish & Steak. Immersing guests in an experience that is fresh and vibrant, with engaging service, impressive wine, and cocktail lists, and some of the most inventive, celebrated cuisine in the Pacific Northwest, it is no wonder our restaurants are exactly where everyone wants to be.
**WHY WORK FOR US**:
We are proud to offer our 1000+ staff competitive wages, hands-on training, extended health benefits, annual performance reviews, and referral programs. We also support internal growth and development with our job transfer policy and performance-based opportunities for cross training in different cuisines and restaurant concepts. Dining discounts across our brands are a definite perk
We are currently seeking a Host/Hostess at TRATTORIA BY ITALIAN KITCHEN in the heart of Burnaby, celebrates la bella vita and a renaissance of a restaurant experience that transports guests to the heart of Italian cuisine, culture and style. Seasonally informed dishes made from scratch are paired with consummate service, an intimate atmosphere and a focused list of wines, cocktails, and beer.
A recent floor-to-ceiling renovation imparts a more refined, elegantly appointed, and upscale experience reminiscent of the group’s popular Italian Kitchen on Burrard Street in downtown Vancouver. The newly reimagined Trattoria offers an expansive yet cozy layout that features a variety of private and semi-private rooms, an 18-seat pizza bar and a lush, landscaped 65-seat heated patio that allows guests to indulge in al-fresco dining experiences whatever the weather.
The HOST is a personal representation of the service and overall brand experience, and it is the job of the HOST to ensure our guests feel welcomed and appreciated.
**DUTIES & RESPONSIBILITIES**:

- Create a positive guest experience that begins with a friendly greeting and warm smile
- Accurately take reservations that optimize each service period
- Efficiently maintain and organize restaurant by managing guest flow while maximizing seating capacity
- Escort guests to their table, engage them in conversation and seat them accordingly
- Recognize and acknowledge repeat guests
- Maintain knowledge of menu items, table numbers and server sections

**SKILLS & QUALIFICATIONS**:

- 2+ years’ experience in similar high-volume environment
- A positive, energetic outlook and a genuine personality
- Enjoys working with people and has a passion for hospitality
- Excellent organization and time management skills
- Ability to proactively anticipate guest needs and exceed expectations
- Strong communication skills; verbal and written
- Understands the dynamic of a team working towards the common goal

**TO WORK FOR US**: You MUST have valid proof of Social Insurance Number and be legal to work in Canada with proof as a Canadian Citizen, Permanent Residence or Valid Work Permit.