Travel Consultant

1 week ago

Toronto, Canada Cloud5 Communications. Full time

**Travel Consultant**

If you have a natural flair for exceptional customer service, an aptitude for learning and a true passion for travel, this role is for you. With a best in class12-week, paid training and mentoring program, here is your chance to become a highly skilled Travel Consultant.
- We provide training that exceeds industry standards._

**RESPONSIBILITIES AND DUTIES**:
Once you have completed You will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements the training, you will be ready to take whatever travel request comes your way.
- You will delight our Premium Card Members with unforgettable and unexpected experiences
- As a consultant, you will refine understanding by asking personalized fact-finding questions
- If you are not a travel expert yet, you will know where to look to find the information you need
- At times, you may need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
- You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty

**QUALIFICATIONS**:

- Proven ability to provide extraordinary customer service
- Experience servicing customers ideally in travel, hospitality, high-end customer service or sales roles
- A passion for building customer loyalty by carefully listening, building rapport, and providing extraordinary customer care
- Strong written and verbal communication skills
- Natural consultative skills, with the ability to offer confident recommendations
- Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
- The resilience and composure to remain positive under pressure and constantly evolving circumstances
- Confident computer skills are vital as you will be using multiple tools and systems daily
- Ability to thrive in a metric driven environment, with a healthy competitiveness to meet and exceed goals
- A systematic approach to solving complex problems by gathering and capturing the correct details
- Capturing value in innovative ways
- The ability to continue to be effective despite demands and pressures
- The flexibility to work shifts, including nights and weekends
- Clear background check

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

**Salary**: $20.00-$23.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

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