Quality Manager

Requisition ID: 1048- Location: Winnipeg, MB, CA, R2K 2T9- Department: Quality- Travel: No Travel Required**At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.**

**With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.**

**If this sounds like something you would like to be a part of, we’d love to hear from you.**

**A World of Difference. Made Possible.**

**SUMMARY**:
The Quality Assurance Manager plans, coordinates and directs quality control programs designed to ensure continuous production of products consistent with established standards. Directs the activities of suppliers, production employees and customers to resolve quality problems and continuously improve the level of quality. Provides technical training and support to management team and employees with regard to the plant’s product safety programs (HACCP, SQF, Food Defense, etc), and Lean initiatives. They understand and align business operations and Quality as they execute their role to exceed customer expectations and align with GPI business, cultural, financial and operational objectives.

**Job Functions**:Including, but not limited to the following:

- Develop closed-loop quality system driven systems, driven to reduce process variations and ensure plant compliance
- Formulate and maintain quality control objectives and coordinates objectives with production procedures in cooperation with other plant managers and/or CI organization to maximize product reliability and minimize costs.
- Develop and implement product quality plans and procedures by overseeing gauge requirements, frequency, responsibility and methods to ensure compliance to process and product specifications
- Direct, through intermediate personnel, workers engaged in inspection and testing activities to ensure quality control over raw materials and final products
- Oversee Chain of Custody Certification Program
- Plan, promote, and organize training activities related to product quality and reliability
- Serve as customer contact for quality issues
- Represent Graphic Packaging at customer locations
- Respond to, evaluate, and resolve customer complaints
- Track and manage customer feedback regarding quality
- Direct activities, duties, and projects of QC Inspectors
- Implement practices and controls to drive an effective supplier management system
- Work with raw material vendors on material specifications and process/track vendor complaints
- Oversee new business transition
- Oversee Continuous Improvement website for Winnipeg plant
- Manage customer specification system
- Oversee trials, create and communicate trial plans
- Oversees and provides guidance in the areas of plant Functional Control/Pre-Requisite programs including; pest control, operational methods, personnel practices, comprehensive Good Manufacturing Practices (GMPs), Food Defense, and facility maintenance as it relates to product safety, housekeeping and cleaning practices
- Communicates observations and implements corrective actions that should be taken
- Ensures plants compliance to 3rd party Functional Control/Pre-Requisite program requirements including: HACCP, SQF, and other customer-mandated programs
- Ensures compliance with Health and Safety program
- Conducts annual training in HACCP, GMP’s Food Defense and Allergens
- Evaluates vendor performance
- Provides support in the plant’s Lean activities
- Seeks out cost reduction opportunities in functional areas of responsibility
- Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
- Other duties as assigned

**Experience**
- Ability to lead and direct others
- Prior management or supervisory experience preferred
- Proficient with Microsoft Office, Outlook and internet research skills
- Working knowledge of Statistical Process Control theories
- Experience in implementation of technical testing in production environments
- General knowledge