Store Manager Westboro

**Job posting: Store Manager, Westboro**

Are you a **health enthusiast** with a passion for natural foods and healthy living? Are you a **leader** with experience in **food retail** who is looking to combine your passion for healthy foods with an exciting career in a place where your colleagues share your passion and values? Do you fuel up on energy from building a community with customers and people who have an appreciation for natural foods? Natural Food Pantry is looking for you Keep reading to find out more about this exciting career opportunity.

**“We have health in store’’**

Natural Food Pantry offers a diverse array of products including gluten free foods, bulk foods, sport nutrition, supplements, organic produce and meats, fresh and frozen foods, homeopathy, herbs, natural body care, home care products, eco-friendly products, books, specialty products and much more. We have been loyally serving the Ottawa community since 1981.

**ESSENCE OF THE JOB**

The Store Manager has the responsibility to oversee the general management of store operations in a variety of management tasks, including but not limited to human resources, community marketing, customer service, store operational excellence, sales, logistics planning and merchandising.

**MAIN RESPONSIBILITIES**

The Store Manager’s responsibilities can be grouped into marketing, merchandising, ordering, staff management and administration as described below:

- **Marketing**:

- Ensure excellent customer service and guest satisfaction at all times;
- Keep on top of new trends and products in the industry;
- Organize store events and demos;
- Execute monthly merchandising and promotional planograms;
- Support the company’s marketing initiatives (social media, in store promotional materials, community involvement);
- Participate in management’s marketing meetings.
- **Merchandising and reordering**:

- Merchandising and realignment of products when necessary;
- Execute/assist in purchasing in all departments of the store both with assistant manager and department managers, ensuring all purchases are within company guidelines;
- Meet with representatives and brokers;
- Ensure stock levels are adequate to achieve sales;
- Oversee warehouse orders coming into store;
- Receive, price and merchandise products when required;
- Take the inventory to prepare for reorders;
- Manage overstock and store transfers to minimize waste;
- Ensure proper rotation of product is being done to minimize waste.
- **Staff management**:

- Oversee and supervise all assigned store location staff including assistant managers;
- Lead recruitment and hiring with assistant managers;
- Welcome and train new employees with assistant managers;
- Ensure every staff member has the necessary knowledge and competencies to serve customers well, via an onboarding program and specific training processes;
- Conduct regular staff meetings to ensure all employees are up to date on all relevant info.
- **Administration**:

- Profit and Loss management responsibilities;
- Manage average check, traffic, conversion and basket opportunities and develop store specific action plan to improve;
- Daily cash management and balancing;
- Daily banking responsibilities;
- Oversee proper open and close of the store by staff;
- Responsible for store security and asset management policies and procedures.

**REQUIRED QUALIFICATIONS**
- 5+ years’ experience in a general management or senior management role;
- Experience in grocery retail, preferably with experience in fresh foods;
- Good knowledge of natural health products;
- Excellent communication skills in English;
- Available on flexible schedule including evenings and weekends;
- Knowledge of French and or other foreign languages are considered strong assets;
- Excellent computer skills with Word, Excel and POS terminals.

**ABILITIES WE ARE LOOKING FOR**
- Great interpersonal skills and enjoys greeting and talking with customers;
- Superior verbal communication skills with strong telephone etiquette;
- Self-driven and motivated, requires mínimal supervision;
- Ownership values, with strong sense of self awareness;
- Assertive team player with solid work ethic and values;
- Strong in analysis, problem-solving skills and good error detection capacity;
- Ability to work in a team and to create good synergy within a team;
- Detailed-oriented and able to interpret budget and sales reports;
- Strong time management skills, multitasking and ability to prioritize various tasks with competing deadlines;
- Must be able to lift up to 25 pounds.

**WORKING CONDITIONS**

In exchange for your competencies and qualifications, Natural Food Pantry offers a competitive annual salary, employee benefits, learning opportunities and a friendly work environment.

**Location**:
Our new retail location is located in Westboro on Scott street. On occasion, this position may report to other stores in a leadership support capacity.

Time:
Start Date:
Immediate

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