Is&t Field Support Analyst

7 days ago

Estevan, Canada Kingston Midstream Full time

**Job Title**: IS&T Field Support Analyst
**Location**: Estevan, SK
Job Overview
Position Responsibilities
- Develop and maintain credible and effective working relationships that demonstrate an understanding of business problems, IT strategies, issues, and priorities
- Install, configure, maintain, troubleshoot and support desktop hardware, software and critical technology including field communications
- Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions
- Administer and provide support to Microsoft 365 services, including SharePoint, Teams and InTune
- Partner with the Infrastructure, Control Center Operations and vendors to support SCADA/ICS Environment
- Provide IT training to end-users; ensure successful use of IT equipment
- Create and/or facilitate documenting business/technical processes and support documentation
- Follow and promote IT standards, policies and procedures
- Support critical services as an escalation point through 24x7 on-call rotation
- Travel to field sites within Southeast Saskatchewan, Manitoba, and Alberta including remote rural field sites and SCADA/ICS environments

Working Conditions
**Working conditions outside of normal office requirements**:

- Repeated Mobility Requirements including: bending, lifting, crouching/kneeling, climbing stairs
- Lifting Requirements: Able to lift computer equipment up to 50 lbs
- Driving Requirements: Able to travel on highway and gravel roads to support rural sites

Skills and Qualifications
- Post-secondary degree or diploma in Computer Science or related IT discipline
- Minimum 5 years of industry experience in IT Systems, support, deployment, and associated functions
- Proven client computing experience, including desktops, laptops, tablets, and multifunction devices
- Working knowledge of Windows operating system and Microsoft 365 with a focus on SharePoint Online, Teams, and OneDrive
- Working knowledge of networking concepts, protocols, and services including: routing, switching, TCP/IP, MPLS, VLAN, DNS, DHCP, VPN
- Experience supporting field operations and communications equipment, specifically PLC, SCADA/ICS, radio and wireless communications
- Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials
- Effective verbal and written communicator; with the ability to communicate with individuals at all levels of technical and non-technical skills
- Works well under pressure and with time constraints and has the ability to prioritize competing priorities
- Demonstrated ability to self-manage, and be self-motivated with an eagerness to learn
- Thrive working in a high performing, team-oriented, dynamic and evolving IT team environment
- Possess valid drivers’ license and a clean drivers’ abstract

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