Bi-lingual (French) Credit Analyst

Q.E.P. is a leading global provider of high quality, innovative and value-driven flooring and installation solutions. QEP manufactures, markets and sells a comprehensive line of hardwood, porcelain, SPC, vinyl, carpet tile and laminate flooring, installation tools, adhesives, and other flooring-related products for the professional installer and do-it-yourselfer. Founded in 1979, QEP is headquartered in Boca Raton, Florida with offices in Canada, Europe, Asia, Australia and New Zealand.

We have an exciting opportunity available for a **Bi-Lingual (French) Credit Analyst** at our **Brampton, Canada** facility

**Position Summary**

The Credit Analyst has the primary responsibility for coordinating the credit/collection functions of the collection billing system, connection charges, returned checks, and other collection functions. Exercises independent judgment within established policy framework to resolve problems connected with collection bills. Uses independent judgment and exercises full working responsibility of follow up to locate debtors and collect closing bills. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. This position coordinates with the Finance department to insure that the department is in compliance with the policies and procedures; this includes coordination with the Finance Director, Manager of Budget, and the Manager of Accounting.

**Essential Duties and Responsibilities**

The essential functions include, but are not limited to the following:

- Monitoring portfolios through data obtained from internal and external sources
- Utilizing thorough investigations and verifications
- Exercising sound judgment in preparing the underwriting and reviews of potential and current credit line customers
- Reviewing portfolio delinquency, repossession, and loss reports
- Providing exceptional service to both internal and external customers
- Minimizing turnaround time to decision while ensuring appropriate level of underwriting risk assessment
- Handling all correspondence with internal and external customers professionally, courteously, and promptly
- Actively looking for opportunities for improvement in credit line processes and procedures
- Performing other duties as assigned
- Conducting special billing investigations involving difficult problems; making determinations and resolves disputes
- Handling difficult credit/collection problems as referred by Customer Service Representatives
- Responsible for administering contracts with the other bill processing vendors
- Monitoring customer account balances for customer services and initiates collection procedures; compiling data required for transfer of accounts to collection agency
- Assuring credit collection policies are consistent with sound business and financial policies, and are in compliance with City, State, and Federal rules and regulations
- Coordinating and recording field collection activities of Customer Service Representatives
- Reviewing delinquent closed accounts, and authorizing or assigning them to support staff
- Handling correspondence and claims in connection with bankruptcies and estates
- Coordinating and acting as liaison for contracts with vendors for collection bill receivables and other collection agencies
- Reviewing account receivables for delinquencies
- Coordinating acknowledgement of refunds, notification of customers, and reconciliation of accounts
- Providing training and direction to supporting staff in credit and collection tasks
- Compiling special reports, related to collections, write-offs, and bad debts as required
- Coordinating, analyzing, and presenting monthly accounts receivable performance reports; assisting in the development of budget performance factors relative to credit/collection activities
- Developing, recommending and implementing credit/collection policies in compliance to relevant rules and regulations
- Performing other duties as assigned

**Minimum Qualifications (Knowledge, Skills, and Abilities)**
- Bilingual in English and French.
- A combination of previous training and education equivalent to completion of two years of college or business school, and
- Three years experience as a Customer Service Representative or Customer Service Specialist, or three years experience in a responsible position involving the extension of credit and collection of delinquent accounts
- Knowledge of modern office procedures, methods, and computer equipment
- Understanding of automated systems and procedures for bill collection and follow up
- Ability to interpret customer billing records
- Ability to determine and resolve billing errors with customers
- Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems
- Ability to work under pressure
- Ability to work independently using judgment and analytical skills to resolve problems or discrepanci