Automotive Service Advisor

3 days ago

Ottawa, Canada Surgenor Ottawa Full time

**Automotive Service Advisor NO WEEKENDS HUGE OPPORTUNITY**

**Surgenor Automotive Group** is a progressive store offering a great career opportunity as a **Full-time Service Advisor**.

In business for over 50 years, the **Surgenor Automotive Group** is a family-owned company that continually strives to provide the best possible customer service which is only made possible with our amazing team. We pride ourselves in helping our staff grow both professionally and personally with our top-notch management team and on-going training. A good work life balance is something we strive to deliver. We have a history of long-term staff retention, which is a testament to the way we do business and the value we place on each and every employee.

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is an excellent opportunity to work in a fast-paced environment and grow your career in the automotive industry.

**Duties**:

- Greet customers and assist them with their service needs
- Schedule appointments and manage the service department's calendar
- Provide accurate estimates for repairs and maintenance services
- Communicate with customers regarding the status of their vehicle repairs
- Coordinate with technicians to ensure timely completion of work
- Upsell additional services and products to customers
- Handle cash transactions and maintain accurate records
- Resolve customer complaints or concerns in a professional manner
- Maintain a clean and organized work area

**Skills**:

- Bilingualism is an asset
- The ability to communicate clearly and positively with customers and team members alike through excellent verbal, written and presentation skills
- A ‘people person’ with an outgoing personality who shares our commitment to customer satisfaction while meeting personal goals
- Experience with ADP or Reynolds system is an asset but is NOT essential, as training is available
- A valid driver’s license

**What we offer**
- Guaranteed income with competitive renumeration plan
- Challenging and rewarding career in the automotive industry
- Positive work environment with superior management support
- On-going comprehensive training
- Group benefits

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$98,000.00 per year

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- service advisor: 2 years (required)

Work Location: In person

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