Customer Success Manager

2 weeks ago

Montréal, Canada XL Payments Inc Full time

**About us**

Since its inception, XL Payments mainly focused on helping French merchants navigate the payment processing industry. After five successful years in Quebec, we’ve decided to expand our horizons and go for the rest of Canada. Our mission? Find diamonds in the rough and give them the necessary tools to shine bright.
- Are you a naturally curious person that believes learning is a continuous journey?
- Do you prioritize your well-being and want your employer to do the same?
- Do you thrive in a fast-paced, team-centric environment?
- Are you a detailed-oriented individual with good time-management and organizational skills who loves working on solving problems using creative solutions?
- YOU are a strategic thinker with excellent organizational skills and a knack for capturing the big picture
- YOU are confident in building out the appropriate action plan and taking it across the finish line
- YOU foster positive relationships by being courteous, transparent, and bringing the right players to the table
- YOU assess risk against the needs of the business and use logical thinking to make sound decisions
- YOU like to dig to get to the bottom of things and understand what is driving outcomes
- YOU are an active and eager learner
- YOU understand the importance of a customer centric approach to service management
- YOU are a team player
- YOU are comfortable talking to a customer in an escalation situation

What you’ll do
- Build strong and effective relationships
- Advocate for the customer internally to ensure optimal customer experience
- Communicate professionally and with transparency
- Collaborate and partner with internal teams and team members to drive improvements, customer issues, etc. in a timely manner
- Be curious, ask questions assess and challenge
- Understand and facilitate processes improvement opportunities
- Be confident working with a variety of teams across the value chain; executive leadership, C-suite
- Be comfortable with grey black and white does not exist in this team
- Be a hands-on learner
- Demonstrate grit and tenacity Qualifications What you bring
- Confident Communication Skills: Clear, concise and influential in all aspects of communication to various audiences
- Analytical Approach to Problem Solving: Ability to analyze data to make decisions and problem solve complex customer issues
- A Love for a fast-paced Environment: Comfortable working in a continuously changing, dynamic environment
- Positive Attitude in the Face of Ambiguity: Able to navigate ambiguous situations and identify what actions are required to resolve the issues our customers are facing
- Bilingualism in English and French

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday

Work Location: One location

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