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Parts Advisor

2 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

Are you passionate about a career in Automotive? Do you want to join a fast-paced and an ever expanding organization? Be a part of our dynamic team at **Performance Auto Group**

We are a leading automotive company in Southern Ontario and are currently seeking a **Parts Advisor** for our Niagara region dealerships

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Answering parts related phone calls, receiving parts, maintaining organization and accurate inventory in parts room.
- Safely operating company vehicle to supply parts to technicians, customers and deliveries to wholesale customers.
- Actively sell and promote parts to the customers and order parts based on needs.
- Inspect damaged parts brought in by customers to determine the proper replacement.
- Identify the necessary part on the basis of the customer’s description of the trouble.
- Examine returned parts for defects and confer with customers about exchanging the part or refunding their money.
- Consult catalogs for stock numbers and prices and bring parts from the stockroom.
- Suggest a part that is interchangeable.
- Place special order for the part or refer the customer elsewhere, if the customer needs a part that is not stocked.
- Unpack and mark incoming parts and store them in the stockroom according to a prearranged system.
- Receive and fill telephone orders.
- Keep catalogs and price list up-to-date.
- Record sales, take inventory.
- Excellent customer service skills.
- Adhere to all rules, regulations and procedures.
- Make sure all work performed is thorough, accurate, and completed in a timely fashion.

**What you need to succeed**:

- Parts Advisor experience at Dealership level with strong automotive knowledge is preferred.
- Excellent communication and customer service skills.
- Experience with CDK is an asset.
- Must have a valid Ontario Driver's License and good driving record.
- Must have the ability to work in a fast paced environment.
- Personable, adaptable, and versatile.
- Willing to work as a member of a team and interact with others in a professional and courteous manner.
- Work effectively without supervision.
- Attend factory-sponsored training classes as scheduled by management.
- Attend dealer-specified training courses as scheduled by management.
- Perform “e-learn” courses as scheduled by management.
- Maintain a high quality standard in the Parts Department

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge, experience and bonus earnings** Job Type**: Full Time

**Salary**: $40,000 - 80,000 annually
**Performance Auto Group is a leading automotive company in Southern Ontario with over 1700 employees, 23 brands and 34 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.