Field Service Technician

Do you have a passion for delivering service excellence, with a background in electromechanical instrument service? Does the prospect of working within a team, while working with microscopes, sample preparation equipment, ovens, and furnaces sound intriguing? With your considerable service experience, we offer additional in-depth training in all phases of the job to build your skills and knowledge.

The Opti-Tech Field Service Technician position is a career-track opportunity to join one of Canada’s premier microscope and metallurgical preparation equipment specialists. Ideally, you have a minimum of three to five years of industrial experience in the instrumentation field, focused on electromechanical equipment with electronic troubleshooting skills and a strong mechanical aptitude.

If interacting with researchers, engineers, quality technicians from Canadian industry, and the scientific community to ensure their equipment continues to work as designed excites you, then this job will provide that opportunity and be the start of a rewarding journey.

**Roles & Responsibilities**:
Performs electrical and mechanical repairs and preventative maintenance over a range of scientific instrumentation at customer locations and in-house.
- Readies and modifies instruments for CSA/electrical accreditation
- Performs instrument calibrations to ISO17025 standards
- Accurately completes calibration worksheets, prepares, and issues relevant certificates and other paperwork as required.
- Prepares service estimates and quotations.
- Provides technical support to customers.
- Maintains customer records in the company CRM
- Notifies and schedules upcoming jobs with customers
- Organizes and books travel arrangements for on-site service.
- Follows all relevant health and safety policies while on job sites and working within the shop
- Ensures completion of tasks as per the assigned deadlines
- Stays informed of the latest industry techniques related to testing equipment, calibration methods, and service bulletins
- Performs other work as assigned by the Service Manager or other senior management

**Education and Skills**
- College diploma in an Engineering discipline. (Electro-Mechanical, Mechatronics, Electrical with strong mechanical aptitude)
- 3-5 years of field service work experience, focused on electromechanical equipment with electronic trouble-shooting skills and a strong mechanical aptitude
- Ability to read and interpret Electronic Schematics and Wiring Diagrams, and Pneumatic and Hydraulic Diagrams
- Familiarity with inspection and testing equipment including, Microscopes, Measurement Software, Micrometers, Profile Projectors, metallurgical sample preparation equipment Hardness Testers, Tensile Strength Testers, Weighing Balances, amongst others is a definite asset.(Complete on the job training is provided to successful applicants)
- Strong analytical, mathematical, electrical, and mechanical skills are essential
- An understanding of the basic concepts of metrology and metallurgy is an asset.
- Excellent written and verbal communication skills. Knowledge of written and/or spoken French is an asset.
- Must possess a valid Ontario Class G driver's license with a clean driving record.
- Must have a reliable vehicle to travel to job locations. (Monthly car allowance is provided)
- Willingness to travel to different customer locations - Approximately 24 weeks per year.
- Must be able to legally travel internationally for occasional training seminars.
- Strong computer skills and be proficient in MS Office suite. Knowledge of CRM is an asset.
- A team player with a common-sense approach, and a sense of urgency to see tasks through to completion.
- Able to work under minimum supervision and effectively manage competing priorities ensuring work is completed within expected timescales.
- Able to lift 70 lbs.
- A team player who has a sense of humor, with a can-do attitude, a common-sense approach, and a sense of urgency to see tasks through to completion

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$70,000.00 per year

**Benefits**:

- Automobile allowance
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person