Field Clinical Specialist, Western Canada

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver's seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what's next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

**Join us and help shape wherever we go next**

**_ Advancing healthcare with heart_**

**Job Summary**:
Under mínimal direct supervision, provides highly specialized technical training typically in a clinical and/or surgical environment. Collaborates with internal teams on the research, development, implementation and maintaining of product training support, materials, programs and initiatives in the field setting and on a requested basis, in the home office and potential to our manufacturing facility.

**Job Details/Responsibilities**:
Train internal and external customers (Physicians, clinicians, and technicians) on the proper technique and use of therapeutic and diagnostic TIS products.
Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products.
Communicate verbally and written with marketing and sales teams to address technical, and clinical issues.
Operate computer simulation equipment and support the use of various vessel model units during trade shows, local clinical meetings and PACE sponsored courses to assist in the delivery of education and knowledge transfer related to specific products and procedure guidance.
Develop and maintain clinical communications to support, document and drive appropriate product utilization.
Work with sales and marketing, internal departments and customers to resolve clinical and technical related problems.
Support clinical seminars and medical society sponsored symposia and courses.
Visit key customers to evaluate products and help maintain good customer relationships, gain competitive knowledge and new product concepts or product enhancement ideas.
Work with marketing and sales to implement tactics supporting strategic goals and product related tactics and provide feedback through the established (PPR) Product Performance Reporting process.
Ensure to the best of their ability TIS products are used appropriately regarding patient safety and intended use.
Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the prompt recognition and forwarding of customer complaints (i.e. adverse events, product performance reports, etc.) to Quality Assurance (QA), and by ensuring all promotional messaging (i.e. branding strategies, product claims, etc.) and materials (i.e. literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumos policy on Interactions with Healthcare Professionals.
Maintain strong knowledge of and adherence to regulations regarding promotional material content and control. Follow procedures for good clinical practices and Design Control when participating in new product development and clinical activities. Fully adhere to all applicable FDA regulations, international guidelines and Terumos policies at all times.
Perform other job-related duties as assigned.

**Working Conditions/Physical Requirements**:

- This is a field-based position. Must be able to drive personal automobile on a daily basis to/from customer accounts and drive long distances as necessary.
- This position requires approximately 70% overnight travel by car and/or by air. In addition, occasional weekend travel is required.
- Daily entry into hospitals and other medical facilities is required. Many facilities have instituted vendor credentialing policies which require vendors to meet defined training, background check and proof of immunization requirements as a condition of entry. Terumo Associates entering these facilities are required to abide by these credentialing requirements.
- Must be able to gain access to and work in the IR suite, cath lab and operating room. Entry into these areas requires an ability to wear appropriate gowning, stand for long periods of time, comply with hospital policy/protocol and be aware of potential biohazards such as blood borne pathogens.
- This position requires working in areas where ionizing radiation is present. Knowledge of radiation exposure and protections is a requirement.

**Knowledge, Skills and Abilities (KSA)**:

- Strong technical and clinical knowledge in huma