Claims Representative, Full-time New Graduate

Job ID : 6823
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**YOUR NEXT STEPS AS NEW GRADUATES**

From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time and part time alike — and has a track record of doing big things, get ready to love it here.

**What you’ll be doing**
- The Claims department is at the heart of what we do, guiding our customers through the claims process every step of the way in moments that are often difficult and stressful for our customers. We strive to keep customers happy while restoring their properties, businesses, and lives.
- We work with vendors, lawyers, and many external partners to resolve claims professionally and efficiently — delivering on our promise to be there when our customers need us most. And when catastrophes strike, we're on the ground supporting our broker partners and customers.
- As part of the broader claims team, you could be working in one of several teams either assisting with claims adjusters, investigating, evaluating, and settling claims or working with our data and reports to track and monitor fraud and other trends.
- Securing details of claims by corresponding with claimants and/or representatives
- Processing income replacement, non-earner, and attendant care claims
- Reserving files appropriately after assessing claim and maintaining detailed file records on an electronic claim system.
- Processing payments after confirming benefits, eligibility and reserves.
- Coordinating the most effective course of action for claims
- Confirming collateral benefits
- Responding to claimant correspondence in accordance with the applicable legislation
- Reviewing and approving, when appropriate, treatment plans for claimant rehabilitation
- Arranging insurer examinations to determine benefits eligibility.
- Preparing referral packages and obtaining the necessary medical information for insurer examinations
- Responding to assessment recommendations
- Other duties as assigned.

**What you bring**
- Currently pursuing a University or College Degree in Insurance, Business, Kinesiology, Psychology, Law or Sociology
- Professional, friendly and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Problem solving skills - with the ability to consider how things work from multiple perspectives
- Strong written and verbal communication skills
- Collaborative team player with strong communication skills
- Great time management, ability to multi-task and strong attention to details
- Proficient in Excel and Powerpoint

**Go ahead and expect a lot — you deserve it**:
**Did you know?**
- _We care about our new graduates:_ Definity’s students are considered the best pipeline of talent for our full-time, permanent positions.
- _We care about students:_ Definity distributes $85,000 in scholarships to students across Canada each year.
- _We care about our community:_ Definity donates more than $1 million every year to causes that drive true change in the neighborhoods in which we live and work.

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resource