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Sales Centre

2 weeks ago

Laval, Canada Sunwing Vacations Group Full time

**About Us**:
The Opportunity
The Sales Support Agent will be responsible of providing the best resolution option to ensure a good customer experience. They are responsible for supporting the Sales Centre's administrative work

**What You’ll Do**:

- Work closely with our internal teams and Airline departments to provide exceptional sales resolution options for our customers
- Provide outstanding customer service consistently in all interactions, both internal and externally
- Complete tasks accurately and in a timely fashion according to department service targets and key performance indicators
- Different areas of responsibilities within the Sales support team: Special services, Deviations, Administrative support for the Sales Centre, Staff Travel and Promotional bookings.
- Offer process improvement suggestions to further develop customer satisfaction and cycle time reduction

**What You’ll Need**:

- Minimum 1 year of work experience in a related field
- knowledge of TTS and basic Microsoft Office skills
- Curious and passionate about continuous learning
- Capable to work in a fast-paced and rapidly changing environment.
- Able to work in an environment that is in the process of maturing and advancing.
- Good time management skills and an understanding of time-sensitive issues are required.
- Acute attention to detail and follow-through are essential. The position is highly deadline-oriented

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.