Team Lead Sales Support

2 weeks ago

Burnaby, Canada TFG Financial Corporation Full time

**Results, recognition and rewards**

TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business.

TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

**Job responsibilities**
- Ensure accuracy of Sales Support Representative’s work by performing quality assurance
- Management of Sales Support Representative’s KPI’s and metrics
- Prepare team member working schedules
- Respond to and resolve escalated customer issues
- Facilitate the creation and collection of customers’ documents from submission to funding.
- Using a high level of organization to keep and maintain all records and documents.
- Facilitate the audit and funding of customer transactions.
- Assist in the preparation of funding and reporting packages by gathering required information and ensuring accuracy.
- Update CRM with new prospects, change of status, contact information and notes or activities.
- Escalate problems or situations to the appropriate manager for resolution.

**Qualifications, knowledge and experience**
- A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
- Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
- Ability to lead and motivate a team towards performance goals
- Detail oriented and able to identify errors
- Effective communication, organization and interpersonal skills
- Advanced skills with Microsoft Office products
- 5+ years of relevant experience
- Post-secondary diploma or bachelor’s degree is an asset

**What we offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Ability to make a difference and lasting impact
- Option to work in office (Burnaby, BC), hybrid, or remote (for most roles)
- Comprehensive medical and dental benefits

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