Business Systems Analyst

BCIT’s
- **ITS** department is currently seeking a
- **regular, full-time (1.0**
**FTE**
**) Business Support Analyst. **The
- **Digital Transformation** team within the Information Technology Services
- ** **(ITS) Department helps the Institute proactively identify and respond to changes in technology, industry, and customer expectations. This includes partnering with our clients to understand and address their challenges and opportunities; designing optimal system and process experiences for, and with, our stakeholders; and providing the support required for our Institute to adapt to change. Our ultimate goal is to improve the teaching and learning outcomes for our 50,000+ students, as well as the experiences of our faculty and staff.- We are seeking an experienced
- **Business Systems Analyst (**
**BSA**
**) to support our**
**ERP**
**eco-system**. As a key liaison between ITS and key business areas of the Institute, the BSA will become an expert on BCIT’s Financial Services Information System (FSIS), Human Resources Information System (HRIS) and Student Information System (SIS) and their integrated systems. The BSA will have a deep understanding of system(s) features and functionality, the business processes supported by the system, and product roadmaps. They will expertly translate the needs of the business into functional and technical specifications, coordinate solutioning with technical stakeholders including developers and vendors, and advise business leads on feasibility as well as downstream impacts of system changes.**Duties & Responsibilities**

**DUTIES**
***
**AND**
***

**RESPONSIBILITIES**:
- Develops a deep understanding of BCIT’s ERP’s (Ellucian Banner) capabilities and associated product roadmaps, as well as the business processes and challenges of stakeholders who rely on our ERP
- Provides functional analysis and support for the ERP eco-system
- Liaises with decision makers, system owners, business leads and end users (e.g. Finance, Human Resources, Registrar’s Office, Student Services and their key client stakeholders) to identify, design and deliver technical solutions in support of their business processes and objectives
- Develops technical and functional specifications based on high-level business requirements
- Creates/updates business process maps, procedures, and knowledge base documentation as required to ensure system documentation is current
- Identifies, investigates, configures, tests and facilitates the implementation of functionality that addresses client needs and issues, and drives the assigned portfolio of systems forward
- Creates and maintains product roadmaps for various systems. Researches and maintains knowledge of industry trends with regards to higher ed ERPs
- Conducts impact assessment of data and system integrations
- Coordinates system upgrades with both business and technical teams
- Works closely with ITS program and project managers to support strategic projects
- Triages technical and support issues
- Supports communication, user documentation and training activities for system changes
- Creates and executes appropriate test cases. Ensures the accuracy and integrity of the solution prior to business unit and user acceptance testing. Reports progress to clients, project managers, system owners, service owners, operations managers, etc. as appropriate.
- Produces system reports or ad hoc SQL to substantiate system usage, statistics and data quality
- Leads or facilitates data mapping activities
- Develops working knowledge of overlapping functional areas and identifies interdependencies between systems and business processes. Provides support to - and works collaboratively with - other business systems and functional analysts.
- Ability to work outside of core business hours periodically

**Qualifications**

**QUALIFICATIONS***:

- Institute of Technology Diploma, or Bachelor’s Degree in Science or Business; and a minimum of six years of current, relevant experience in an IT environment similar to BCIT, including four of the last six years in a similar position; or an equivalent combination of education, training and experience.
- Must have demonstrated advanced and current IT knowledge.
- Must have demonstrated leadership and supervisory skills.
- Proven commitment to providing and maintaining the highest level of customer service.
- Effective oral and written communication skills.
- Proven analytical and problem solving skills.
- Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines.
- Must be a team player and work well with cross-departmental teams.
- Proven project management skills.
- Commitment to regular ongoing professional development (including leadership and specific IT skills, professional associations, and current industry trends).
- High level of professionalism and ethics.

**DESIRED**
***
**QUALIFICATIONS***:

- Strong skills in systems analysis, business analysis, f