Host/hostess
7 days ago
**Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property**
Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant.
**Are you ready to take the next step in your hospitality career?**
We are currently looking for an experienced **Host/Hostess**eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.
Awards and achievements:
- TripAdvisor 2024 Travelers’ Choice Best of the Best - #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 - Bacchus Restaurant & Lounge
- Condé Nast Traveller Readers Choice Awards - 10 Best Hotel in Canada 2023
**Responsibilities**:
- Greet and welcome guests with a friendly demeanor and genuine hospitality
- Manage reservations and walk-ins using Tock
- Escort guests to their tables, presenting menus and informing them of wait times, if applicable
- Maintain an organized seating plan to optimize dining room flow
- Communicate with the kitchen and serving staff to ensure smooth service
- Assist with special requests or accommodations for guests
- Answer phone calls and provide information about reservations, menu items, and events
- Help maintain cleanliness and orderliness in the reception and dining area
- Handle guest inquiries or concerns with professionalism and poise
- Uphold Wedgewood Hotel's high standards of service and guest experience
**Qualifications**:
- Previous experience in a customer-facing role, preferably in a restaurant or hospitality setting
- Excellent communication and interpersonal skills
- Ability to stay calm under pressure and manage high guest volume during peak times
- Strong organizational skills with the ability to multi-task
- Proficiency with Tock
- A positive attitude, professional appearance, and strong work ethic
- Flexible schedule with availability for evenings, weekends, and holidays
**What We Offer**:
- Competitive hourly wage
- Opportunities for growth within a prestigious Michelin Guide Restaurant
- A dynamic, supportive team environment
- Discounts on dining at Bacchus and our in-house Spa
**Job Types**: Full-time, Permanent
Pay: $19.06 per hour
Additional pay:
- Tips
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
**Experience**:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Tock/Open Table: 1 year (required)
Work Location: In person
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