Client Associate

595 Burrard Street Vancouver British Columbia,V7X 1L7

We are ideally looking for a support-centric licensed individual to come support one of our most productive Nesbitt Burns teams.

Assesses individual client investment needs to provide professional, customized investment-related advice, sales and service. Builds client trust, educating them on investment strategies, associated risks, and performance expectations that help them achieve their financial goals. Develops and retains long-term client relationships and delivers an exceptional client experience. Identifies and makes referrals to other business groups. Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.
- Partners with others to develop business relationships with existing clients.
- Collaborates with internal partners to expand business relationships with existing clients.
- Schedules and helps prepare client portfolio reviews including setting up client calls, scheduling meetings, preparing reviews and completes all required record keeping.
- Contacts clients to discuss/update investment objectives and risk tolerance and ensures portfolios are rebalanced as required.
- Escalates complex or unresolved client situations and complaints.
- Executes work to deliver timely, accurate, and efficient service.
- Prepares financial plans for clients to meet common financial goals, e.g., retirement.
- Provides appropriate advice around what is requested regarding tax efficiency, legal implication, financial impact, and fees involved or engages appropriate partners.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
- Assists in creating new investment portfolios and identifies changes to be made.
- Assesses fees, determines overall household fees and coordinates with internal partners as applicable.
- Manages the efficient and effective running of the support office; trains new team members and branch support staff.
- Develops business with clients / prospects using proactive selling and marketing techniques (e.g. telemarketing, networking, seminars, community involvement).
- Explains and executes investment concepts, portfolio construction and management, and other wealth management strategies.
- Supports branch or team business objectives by identifying opportunities that optimize profitability, increase share of wallet, and improve client loyalty.
- Identifies gaps, issues, and best practices by monitoring of sales and service performance against plans.
- Supports the development and execution of the business strategy and business planning activities.
- Fulfills client sales and service activities in compliance with regulatory requirements.
- Maintains the confidentiality of client and Bank information.
- Adheres to internal risk mitigation policies and industry rules/regulations.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Minimum 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Knowledge of Canadian Securities Course & Conduct and Practices Handbook.
- Registration as Registered Representative (RR).
- Complies with mandatory IIROC Continuing Education Program requirements.
- WME must be completed within 30 months of RR License
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Salary**:
$41,600.00 - $77,000.00

**Pay Type**:
Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**About Us**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from d