Manager, Claims

**The Role**
Our mission at Cymax Group is to break down all barriers to make multi-channel commerce easy. This role will be focused on operations claims and recoveries, ensuring timeliness and maximum returns. This role will have a strong financial impact as it continues to scale and add efficiency. This role and its team will focus on all orders post-refund.
**What You’ll Do**
Overall Recovery Front Lines (dispositions/resolutions)
- Lead dispositions and resolutions agents, ensuring policies and response time expectations are met
- Work with team to create actionable plans to optimize process between refunds and resolutions
- Stay current on marketplace and industry trends to better align team with current best practices
- Creating new and innovative ways to handle the resolutions workflow including creating new procedures and implementing them
- Work alongside IT to implement tools and automations that will increase efficiencies for team members
- Coach and lead the team of disposition and resolutions agents
- Regular reporting to the leadership team regarding all aspects of the process.

Claims
- Lead Cymax Claims team, ensuring timely processing and follow up of all claims
- Support Claims team with leadership, as well as defining and documenting processes to further improve team efficiency
- Follow up with carriers as required
- Report recovery and outstanding amounts on a weekly basis

Credit Memos
- Lead Credit Memo team, working to ensure all credit memos are captured in a timely manner
- Follow up with vendors as required to resolve escalated disputes
- Identify and create solutions for strong processes between customer care and credit memo teams
- Report recovery rates on a weekly basis to the leadership team

**Who You Are**
- 5+ years in related claims resolutions and recoveries roles, or equivalent education/experience; with 2+ years of managing teams
- Relevant Post-Secondary Degree preferred
- Proficient with Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to function in a high-paced environment with multiple stakeholders
- Ability to manage priorities simultaneously and meet time-sensitive deadlines
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- Strong interpersonal skills to effectively interact with all teams and levels
- Strong relationship building skills for persuasion and negotiation
- Excellent problem solving and time management skills

**What's in it for You**
- Collaborative and vibrant team environment
- Joining a fast-growing company with opportunity for career and professional development
- Flexible, hybrid/remote-first work arrangements
- Comprehensive Health & Dental program with 100% company paid premiums, plus annual wellness/health spending account

**Why work here**
The Cymax Group of brands build tech that runs business. Founded in 2004, our vision was simple: design an exceptional eCommerce experience. That idea evolved into a platform that includes online marketplaces Cymax Business and HomeSquare; Freight Club, a logistics solution; and digital supply chain tech enabling manufacturers with multichannel control: Channel Gate.
At Cymax Group, diversity and inclusion are words we take to heart. We consistently strive to create a workforce that represents the communities we serve, and are committed to creating an environment where everyone can bring their full selves to work.
We’re committed to an equitable employee experience, opportunity, pay and support for every team member regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.
Our company headquarters are located on the ancestral and traditional unceded territories of the Musqueam, Squamish, and Tsleil-Waututh peoples, and of the hən̓qəmin̓əm̓ and Sḵwx̱wú7mesh speaking peoples.