Client Solutions Specialist

**Client Solutions Specialist**
**Saskatoon, SK**

Are you passionate about digital marketing and energized by helping businesses succeed? As a Client Solutions Specialist (CSS), you'll be the face of Vendasta’s AI Managed Professional Services Division to our Channel Partners and their local business clients. You’ll play a key role in shaping their onboarding journey, supporting their marketing strategy execution, and ensuring ongoing value realization through our AI-powered platform. Your mission: deliver exceptional experiences, mitigate churn, and champion scalable success—one client at a time.

About the Job

As a Client Solution Specialist (CSS) in the AI Managed Professional Services Division, your primary mission is to build and maintain strong relationships with Channel Partners and their clients. You will manage and execute marketing projects efficiently, ensuring that partners are onboarded quickly, their needs are addressed, and they are fully satisfied with our AI Managed Professional Services products. Your role is essential in delivering a world-class customer experience, mitigating client churn, and driving operational efficiency. If you have a strong background in digital marketing and are passionate about client success, this role is perfect for you

Your Impact

As a Client Solutions Specialist, you'll work closely with Channel Partners, local businesses, and internal stakeholders to:

- Build trusted relationships with Channel Partners and SMB clients by acting as their primary point of contact for Marketing Services.
- Lead onboarding and training sessions that introduce partners to our platforms, services, and best practices—setting them up for long-term success.
- Proactively manage projects and client expectations by identifying risks early, resolving issues quickly, and maintaining high satisfaction levels.
- Deliver live product demonstrations and trainings, leverage AI-powered tools to drive consistency and speed, and act as a liaison between internal teams and external stakeholders.
- Use data-driven insights, sentiment analysis, and engagement dashboards to identify churn risks and engage clients with timely education or recovery strategies.
- Continuously look for ways to enhance operational efficiency—whether through better AI workflows, knowledge base contributions, or process improvements.

What You Bring to the Table

You possess strong organizational skills, a deep understanding of digital marketing, and the ability to manage multiple tasks effectively. Your communication skills are top-notch, and you have a proven ability to build and maintain strong client relationships. You Bring:

- 2+ years of experience in account management with North American clients.
- Knowledge of and experience with digital marketing products, including social media platforms, search engine marketing, website creation, and online reputation management (e.g., Google/Bing, Facebook/Meta, Wix/Duda/WordPress, Reviews, Listing Claiming, Amazon Ads, LinkedIn Ads).
- Strong organizational skills and attention to detail, with the ability to track and manage multiple tasks effectively.
- Analytical skills with the ability to troubleshoot issues and think on your feet.
- Technical aptitude with the ability to quickly learn new processes and systems.
- Experience managing digital advertising campaigns on platforms like Facebook, Google, YouTube, Display Network, LinkedIn, and Amazon.
- Tech-savvy and adaptable with a high learning curve for AI tools and internal systems.
- Familiarity with customer ticketing systems (e.g., Zendesk) and call center phone systems.
- Initiative-driven, continuously seeking opportunities to improve processes and explore new approaches.

About Vendasta

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility