Digital Workplace Specialist

Overview:
**Responsibilities**:

- Proactively seek out and recommend process, automation, and system opportunities to reduce manual effort/time and decrease implementation time while prioritizing cost efficiencies.
- Design and develop business cases, forms, workflows, business processes, requirements, and systems specifications to support recommendations.
- Lead workshops with staff to elicit and document business requirements, developing business and data process flows and developing strategies for process improvements and automation.
- Establish and maintain effective communication and engagement with appropriate executives and managers to ensure that proper information technology needs are met, including the management of client expectations.
- Collaborate with stakeholders to create and present business cases for proposed technology initiatives and secure alignment with proposed solutions.
- Assist in the development of financial models, business cases, ROI and budget artifacts as needed.
- Triage incoming tickets regarding Microsoft Digital Workplace and Infrastructure incidents, service requests and tasks.
- Assist with designing, developing, and testing solutions for Microsoft 365 using out-of-the-box features and add-on tools, including forms, workflows, and other web parts.
- Develop and maintain expertise in Microsoft 365 Power Platform components including Power Apps and Power Automate.

Qualifications:

- Degree or equivalent in Business, Computer Science, Computer Engineering, or a related discipline.
- Five years of business system analyst experience including requirements, process documentation, design, configuration, implementation, testing and support, as well as business case and financial experience.

OR
- Certificate or diploma in Business Analysis, System Analysis, or a related discipline.
- Seven years of related experience in business systems analysis across multiple business processes, conducting process analysis, documenting business requirements, including coordinating, and leading related initiatives and projects
- Two years’ experience with Microsoft 365 suite of products, apps, and services, such as Teams, SharePoint, Power Apps, Power Automate, Forms
- ITIL 4 and project management certifications an asset.
- Knowledge of the Microsoft 365 ecosystem and Microsoft Azure.
- Hands-on experience in the Microsoft Power Platform (Power Apps, Power Automate).
- Experience with Agile, SCRUM, Kanban methodologies and good knowledge of ITIL and overall understanding of IT Service Management.
- SharePoint development as it relates to document management; permissions; content types; configuring web parts; workflows; custom lists etc.
- Maintains a high IT skill level, with current technology and being able to provide consulting leadership to others.
- A high level of oral/written communication skills to deliver support, and effective training.
- Collaboration on teams, initiatives/projects, and interfacing with all levels of the organization

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with tech