Loss Prevention Store Investigations Supervisor

**Annette discovered PURPOSE working at TJX**

Annette comes into work every day inspired by our mission and eager to contribute to it. What do you want to add while you're here?

**What you’ll discover**

Eligible Associates can look forward to:

- One-of-a-kind, inclusive culture
- Benefits that take effect your first day
- Dedicated training and on-the-job resources to enhance your development
- Three weeks’ vacation with option to buy an additional week through our _Vacation Trade Program_
- Tuition reimbursement to support your career progression
- Merchandise discount for yourself and eligible family members at all TJX Canada stores
- Associate and Family Assistance Program to support healthy living

**What you’ll do**

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

- Responsible for leading a team of Store Investigators in the day-to-day activities related to mitigating external theft in stores in alignment with overall Loss Prevention objectives. This role prioritizes work through appropriate scheduling and monitoring of resources based on business need and provides ongoing support and guidance to the team in order to achieve maximum productivity and effectiveness.
- Supervises a team of store investigators who conduct investigations into external theft and fraud, and includes overseeing all scheduling, labor allocation, payroll, and time & attendance.
- Trains, develops, and assesses Store Investigators to achieve the best results possible.
- Sets goals, expectations, reviews performance, ensures development plans are in place for all team members
- Partners with Analytics Manager to attain data needed to ensure LP Investigations resources, are allocated appropriately for maximum impact, and assists the with identifying and implementing opportunities for continued training, learning, and development within the team
- Works closely with Store Management teams to obtain feedback and insight on Loss Prevention practices and programs within the stores to identify and implement improvements.
- Ensures Investigators maintain statistical database of apprehensions and external issues, and coordinate dissemination of appropriate intelligence to LP partners and Stores
- Responsible for generating monthly statistical KPI reporting to identify trends and provide insights to leadership and Field LP partners.

**What you’ll need**

To begin your career with us, you’ll have:

- Minimum post-secondary education in related fields preferred
- Minimum 5 years of related Investigation’s experience, with a minimum of 2 years in management or supervisory position
- A provincial security license is required to be employed in this position (some provinces). As required by law, the applicant must be currently licensed under the applicable provincial statute and regulation prior to commencement of employment. Maintaining that license is also a requirement of employment if it is legally required
- Excellent communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching; with ability to influence business partners to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor; bilingualism (English/French) an asset
- Strong investigative methodologies and experience with analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions; demonstrated flexibility and the ability to adapt to changing needs of the business, and changing priorities
- Demonstrated leadership skills with the ability to act as a collaborative partner with senior management and positively influence management and staff to act in the best interest of the Company
- Demonstrates management skills including organizational, negotiating, listening, conflict management and information gathering skills. Demonstrated solid people management skills including coaching, providing advice and guidance to Associates in the resolution of problems
- Strong problem-solving skills including analysis of information (i.e., requirements; description of problems); provide solutions with cost implications to effectively resolve issues and execute strategic solutions

**Posting details**

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?