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Field Service Technician

2 weeks ago

Toronto, Canada Acuity Brands Full time

Acuity Brands has a Field Service Technician position available in Canada. The Field Service Technician provides multi-brand, on-site technical support for all Acuity Brands products to end users, contractors, engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance, and service repair needs on Acuity Brands lighting and controls equipment. Services include but are not limited to the startup of Acuity Brands Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.

Please note, this position requires up to 80% overnight travel, based on business needs.

**Education/Experience**
- Associate’s Degree or Technical Degree or equivalent
- 2 to 4 years applicable experience plus the education listed above

**Experience and Qualifications**
- Experience supporting and troubleshooting lighting and lighting controls systems.
- Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes.
- Must be able to read and understand electrical plans, specifications, and installation documents.
- Highly organized and able to function in a fast-paced work environment
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
- Process-oriented and creative problem solver
- Computer networking skills
- Must be bondable
- Valid Driver’s License and passport
- Able to travel to the United States

**Preferred Experience**
- Electrical Technology or Engineering
- Understanding of DMX protocol is a plus.

**Other Key Responsibilities**
- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Utilize the escalation process to resolve customer service delivery issues and conduct root cause
- analyses that will lead to effective problem solving.
- Interface with electrical contractors, users, other integrators (ex. BACnet, building management systems).
- Assist other Field Technicians on basic to intermediate troubleshooting and technical fixes and may take on additional responsibilities as needed.

**Experience**:

- Field Technician: 1 year (required)
- Networking: 1 year (required)
- Construction or Lighting industry: 1 year (required)

Work Location: On the road