**HELPDESK TECHNICIAN**

**We’re all about **the craft.**

KF Aerospace is proud to deliver innovative aircraft solutions for corporate, commercial and military customers worldwide. Launched 50 years ago out of Canada’s Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, air cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

**JOB OVERVIEW**

The Helpdesk Technician works as part of KF Aerospace Helpdesk Team that provides Tier 1 support to end users’ workstations, laptops, mobile devices, and basic network infrastructure related issues. The Helpdesk Technician reports to the Helpdesk Supervisor.

**DUTIES & RESPONSIBILITIES**
- Troubleshoot a variety of devices including workstations, laptops, VoIP phones, smart phones, mobile devices, and other peripherals
- Provide Tier 1 support for all network infrastructure related issues
- Resolve, prioritize, and escalate issues as necessary
- Ensure availability at the Helpdesk for end users requiring technical assistance
- Assist with creating and maintaining clear technical documentation for end users and Helpdesk technicians
- Maintain inventory tracking and control of hardware and software
- Perform after hours work on an emergency and a scheduled basis; participate in on-call rotation
- Other duties as required

**REQUIREMENTS**
- Post-Secondary Education in a related field (i.e., networking, computer science, security, etc.), or High School Diploma with equivalent work experience
- Minimum 3 years of experience in Corporate IT or Helpdesk is required
- MCP/MCSA, A+, Network+ and/or Server+, or similar certification is preferred or willing to obtain
- Experience with configuring and troubleshooting legacy and newer workstations and laptops Hardware (Motherboards, Hard Drives, Ram, Video Cards, etc.)
- Experience with troubleshooting and supporting Mobile Devices and MDM
- Experience with installing, configuring and troubleshooting Networking equipment (Cabling, Switches, Routers, Wi-Fi and Wireless Networking equipment)
- Must possess exceptional customer service orientation
- Must possess and demonstrate excellent verbal and written communication skills
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Ability to lift/move equipment up to 50 lbs. on occasion
- Obtain DND related security clearance; the position requires work on military network.
- Occasional travel may be required including to a RCAF support facility.

**LAUNCH YOUR CAREER**

As a Helpdesk Technician with KF Aerospace you can start a rewarding career with a team of people who are passionate about their craft. The position includes bi-annual performance and wage reviews.

**BENEFITS**

Full-Time staff benefits include (but are not limited to):

- Medical and Dental Coverage
- Health Spending Account
- Disability, Critical Illness, and Life Insurance
- Employee & Family Assistance Program
- Employee Pension
- Personal Time Off and much more

**HOW TO APPLY