Travel Agent

2 weeks ago

Ste Anne, Canada CAA Club Group Full time

**About Us**:
Do you have a passion for Travel and Customer Service? At the heart of our business is a desire to make dreams come true with the perfect vacation.

As part of our On-Site Travel Agent Team at CAA Club Group of companies, you will be able to sells a full range of travel products and services, counsels and advises clients in order to provide a pleasant and enjoyable travel experience. Performs related processing functions.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**
- Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
- Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
- Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel and car reservations
- Promotes CAA memberships and all CAA products, services and benefits
- Support all CAA/AAA preferred partnerships and marketing initiatives
- Advises client of product terms and conditions.
- Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
- Establishes and maintains member’s travel files, accepts and processes payments, refunds, lost tickets and documents.
- Displays a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Participates in the resolution of client complaints.
- Performs other job-related duties as assigned.

**Who You Are**:

- Graduate of Post Secondary Education Program in Travel Counselling.
- Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
- Three (3) years of experience in a Travel Consultant (Agent) position.
- Certification in Apollo (Focal Point) GDS.

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

  • Travel Agent

    3 days ago

    Ste. Anne, Canada CAA Club Group Full time

    **About Us**: Do you have a passion for Travel and Customer Service? At the heart of our business is a desire to make dreams come true with the perfect vacation. As part of our Travel Agent Team at CAA Club Group of companies, you will be able to sells a full range of travel products and services, counsels and advises clients in order to provide a pleasant...

  • Customer Service Agent

    2 days ago

    Sault Ste. Marie, Canada Executive Aviation Part time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!Our operation in Sault Ste Marie keeps growing and provides our team members with an amazing opportunity to work with some of our different airline partners! In Sault Ste Marie, you will be a part of an amazing team of customer service...

  • Customer Service Agent

    2 weeks ago

    Sault Ste. Marie, Ontario, Canada Executive Aviation Full time $42,000 - $63,000 per year

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you Our operation in Sault Ste Marie keeps growing and provides our team members with an amazing opportunity to work with some of our different airline partners In Sault Ste Marie, you will be a part of an amazing team of customer service...

  • Customer Service Agent

    2 days ago

    Sault Ste. Marie, Ontario, Canada Executive Aviation Full time $104,800 per year

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you Our operation in Sault Ste Marie keeps growing and provides our team members with an amazing opportunity to work with some of our different airline partners In Sault Ste Marie, you will be a part of an amazing team of customer service...

  • Customer Service Agent

    1 day ago

    Sault Ste. Marie, Ontario, Canada Executive Aviation Full time $40,500 - $52,500 per year

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with youOur operation in Sault Ste Marie keeps growing and provides our team members with an amazing opportunity to work with some of our different airline partners In Sault Ste Marie, you will be a part of an amazing team of customer service...

  • Customer Service Agent 3

    22 hours ago

    Sault Ste. Marie, Ontario, Canada Serco North America Full time $48,000 - $60,000 per year

    Position Description This role has a starting hourly rate of $23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys...

  • Customer Service Agent 3

    1 day ago

    Sault Ste. Marie, Ontario, Canada Serco North America Full time $30,000 - $60,000 per year

    Position Description This role has a starting hourly rate of $23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys...

  • Customer Service Agent 3

    23 hours ago

    Sault Ste. Marie, Ontario, Canada Serco North America Full time $49,000 - $73,000 per year

    Position Description This role has a starting hourly rate of $23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys...

  • Customer Service Agent 3

    1 day ago

    Sault Ste. Marie, ON PA Z, Canada Serco Full time $42,000 - $72,000 per year

    Position Description :This role has a starting hourly rate of $23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys...

  • Customer Service Agent 3

    1 day ago

    Sault Ste. Marie, ON PA Z, Canada Serco Full time $42,000 - $72,000 per year

    Position Description :This role has a starting hourly rate of $23.64Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys...