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Director, Community Services

3 weeks ago

Toronto, Canada SPRINT Senior Care Full time

**About SPRINT Senior Care**

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible. They also prevent premature or inappropriate institutionalization.

**Position Type**

Full-time, Permanent

**Schedule**

Monday to Friday

On call

**Work Location**

In person

**Job Summary**

Are you passionate about making a difference in the community? As our Director of Community Services, you’ll lead and innovate across multiple programs, including our Adult Day Program, Community Programs (Meals on Wheels and Community Wellness), In Home Services, Transportation, and Social Work. The Director leads key strategic initiatives including client assessment, an Accreditation Team, and transitional care teams. The Director also develops and leads processes, systems and stakeholder relationships as part of the North Toronto Ontario Health Team.

**What you will do**

  • Oversee the effective operation of all community service programs.
  • Provide leadership to agency-wide initiatives including identifying and developing key partnerships, integration and service enhancements.
  • Manage applicable agency contracts and vendor relationships.
  • Initiate, lead and support initiatives and projects that align with best practices and SPRINT Senior Care’s strategic plan.
  • Manage, coach and mentor assigned staff, ensuring alignment the organization’s mission, vision, values, and strategic objectives of the organization
  • Initiate, direct and oversee service delivery and outreach activities that support the organization’s philosophy and strategic direction.
  • Lead continuous quality improvement and risk management initiatives.
  • Monitor and manage service delivery against budgeted service units.
  • Analyze and evaluate services, developing and measuring quality improvement plans.
  • Develop and update policies, procedures and guidance to ensure consistency and compliance.
  • Oversee the health and safety program for Community Services.
  • Participate in on-call rotation.
  • Provide back up support to directors and leadership team members as needed.
  • Degree in related field or equivalent experience.
  • Five years management experience with direct supervision of a team.
  • Experience supervising staff in a unionized environment is an asset.
  • Resourceful, creative and innovative with a can-do attitude.
  • Must have strong client service, leadership, and interpersonal skills.
  • Demonstrated ability to think and act strategically, with an intrinsic desire to make a difference.
  • Excellent written and verbal communication skills and the ability to lead and facilitate group presentations, meetings and training.
  • Must have effective organizational skills including prioritization, delegation, managing multiple priorities and problem-solving.
  • Previous experience in identifying and building relationships to meet strategic objectives.
  • Experience in managing change initiatives impacting an organization or departments.
  • Intermediate proficiency with the Microsoft Suite. Experience using Excel for data analysis.
  • Experience using a client database. Experience with Alayacare is an asset.
  • Sensitive to working with people of diverse economic, age and cultural backgrounds and marginalized individuals, with an understanding of cultural competency and social determinants of health.

**What We Offer**

  • Defined Benefit Pension Plan
  • Opportunity to be a part of a passionate team committed to providing client-centred, high-quality care and services to seniors.
  • Comprehensive Benefits Plan (health, dental, insurance)
  • Employee Assistance Program
  • Paid time off
  • Tuition reimbursement program and professional development
  • Wellness Program
  • Recognition and fun events

**Benefits**

  • Company events
  • Company pension
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

**Our Caring Workplace**

Imagine finding purpose every day by caring for seniors and supporting their caregivers. Working at SPRINT Senior Care, you’ll have the opportunity to be a part of a passionate team committed to providing client-centered, high-quality services to seniors in our service area.

SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, comprehensive benefits plan, pension plan, personal days, employee recognition and events, and learning opportunities including tuition reimbursement.

**How To Apply**