Patient Food Services Supervisor

The Patient Food Service Supervisor plans, administers, directs and manages food production, food preparation, food assembly, warewashing and distribution and rethermalization of patient meal trays, complying with the standards established by Aramark Healthcare, regulatory agencies and client in a multi-site Acute Care Hospital and Long-Term Care. Leads food service department. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients and residents. Level of impact is within own operation.

**Location**:
SUNNYBROOK HEALTH SCIENCES CENTER

2075 Bayview Ave Toronto

M4N 3M5

**Position**:
Full-Time

**Responsibilities**:
Delivers strong operational performance by executing against Aramark Healthcare, Hospital standards and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents.

Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards.

Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front-line staff regarding food presentation and quality of service.

Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient population

Demonstrates accountability for the proper use of patients' protected health information.

Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.

Responsible for problem solving and troubleshooting equipment / systems that you will be dealing with for food production.

Responsible for managing schedules and executing accurate payroll for the team

Monitoring productivity timelines in ware washing, assembly, preparation and production area to achieve departmental goals

Ability to engage, motivate and lead large teams, resolve team conflicts and work collaboratively to achieve departmental goal.

Strong written and verbal communication skills with the proven ability to clearly define and articulate requirements, priorities, impacts, and solutions

Exceptional organizational skills with the ability to manage competing priorities in a fast-paced time-sensitive environment with mínimal direction

Excellent interpersonal and relationship building skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external

**Qualifications**:

- Associate degree or diploma/2-year food service. Degree in Dietetics, Nutrition, Food Service Management, Hospitality,
- CSNM Membership is a must have
- Requires minimum 3 years of Patient Food service operations management experience working in a high-volume hospitality environment (i.e., hospital, long term care home, etc.)
- Strong and demonstrated leadership skills to manage teams which includes performance management, making hiring decisions, scheduling, payroll etc.
- Ability to work with confidential employee, client and Aramark information.
- Working knowledge of HACCP in a large volume facility
- Ability to communicate (listening, verbal and written) effectively with clients, customers of client and support staff.
- Ability to write letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style.
- Ability to work rotating shifts including weekends and holidays in a 7-day operation

**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark