Assistant Store Manager

**Role**: Assistant Manager

**Location**: Niagara on the Lake

**Reports To**: Store Manager

Role Summary

**Who are we?**
- For over 30 years, we have travelled, we have laughed, we have grown. We believe life is for living- and having more fun with those we love. Our purpose is to bring style and positivity to our- Customers' lives through the clothes we make, the things we do and the values we have. We- are **Made for Life**.**Equality and inclusion** are not an aspiration but the standard. We promote and drive equality- within our workforce to ignite an inclusive foundation for us all to build from and truly- connect with our customers, colleagues and communities alike. You play a key part in- creating an environment free from prejudice, racism, sexism, harassment, bullying and any- other form of marginalisation in our workplaces.**Role Overview**:

- Putting the customer at the heart of everything that you do, you will support the Store- Manager in commercially managing your store to maximise profitability through the retail- plan; driving sales, managing costs, and delivering our brand through the visual proposition.- Creating a fun and inspiring atmosphere in line with our brand and culture, you must support- the development of the team, whilst ensuring the highest standards are maintained- throughout the store according to company guidelines.Role Responsibilities
- Drives a service culture through experiences that are engaging, efficient and personalized; interprets customer feedback and team insights to positively improve their experience
- Leading, inspiring and demonstrating exceptional standards of behaviour to your Team while ensuring the integrity of the brand is always maintained
- Facilitates a thorough and thoughtful onboarding process for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
- Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Maximise store profit through proactive analysis of available commercial data, understanding of the retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities
- Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, best sellers, department priorities, and brand messaging throughout the day with the Team
- To ensure that the costs are managed efficiently, through long term planned scheduling, absence management and individual productivity
- Collaborate with key partners in Head Office to influence and maximise the stock package and other resources (where appropriate)
- To abide by and ensure correct policies & procedures are adhered to in a professional manner for your Team and store including cash and stock, health and safety, office, security of premises and loss prevention
- To oversee and execute the FatFace visual proposition to company standards including leading sale/new season launches and floor moves
- In collaboration with the Store Manager, take on responsibilities that ensure the continued success of your store in sales, standards and Crew development.

Skills and Experience
- Previous management experience within a fashion retail store
- Demonstrable experience of working with KPIs with the effective analysis and interpretation of commercial reports to support decision making
- Management level experience of operational, stock, IT and cash management
- Experience of leading, coaching and managing teams through strong interpersonal and communication skills
- Strong planning and organisational background
- Ambition and determination to succeed, taking the initiative and working under own direction
- Ability to work productively in a high-pressure environment
- IT literate

Employment Benefits
- Paid time off: 2 weeks (equivalent to 4% of earnings), accruing from your start date in role
- Annual performance review conversations with a clear roadmap to your career progression goals
- Seasonal incentive programs - recognition and reward for exceeding store and individual goals
- Merchandise discount: 60% off regular priced product for you, your friends and your family
- Perkbox: our online platform to use for amazing online discounts, home fitness, wellbeing content
- Sabbatical Leave: opportunities to take 3-6-month sabbaticals based on length of service to explore life outside
- Registered Retirement Savings Programmes with company contributions (based on eligibility)
- Health Insurance
- Group Life Insurance (full time employees)
- Refer a friend scheme - recommend a friend for a management role in our stores and be rewarded with a voucher to treat yourself.
- Enhanced Family Friendly Policies I.e., adoption leave, menopause leave
- Day one access to Thrive - our onli