Dual Mobile and Lab Patient Technician

Improve lives. Love your job. Grow your career.

Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients. LifeLabs is currently looking for a Dual Mobile & Lab Patient Technician to join our team in Thunder Bay, ON (1040 Oliver Rd).

As a Lab Patient Technician you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important role in patient care and our business, and will let you see the difference that you make in patients’ lives. This is a Part Time role working flexible shifts.

**In this role you will**:
Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
Maintain client relationships, including responding to inquiries and following up on requests.
Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
Prepare specimens for transportation and testing.

**In the Mobile Lab Patient Technician role you will**:
Organize a daily schedule of visits to facilities and private residences in order to collect specimens as per physicians’ requests, planning your route according to courier times, specimen integrity, and required travel time.
Perform phlebotomies, connect/disconnect holter monitors, and perform ECG tracings.
Collect and deliver specimens to designated labs for testing.
Accession, spin, separate and prepare for transport to reference lab as required.
Book patient appointments, request required information from patients, explain the specimen collection process and ensure patients have followed necessary test protocol prior to specimen collection.
Liaise with doctors, facility staff, and CCAC staff regarding patient problems, changes in scheduling, specimen collection procedures, and other matters.

The right person for this role will be focused on great customer/patient service, and be able to relate to patients and clients even in stressful situations. Some key qualities include: empathy, flexibility, adaptability to change, and problem solving skills. Other requirements include
Graduate of an approved Laboratory Assistant program or equivalent.
Phlebotomy experience.
Excellent communication skills.
Good computer skills with a minimum typing speed of 40 wpm.
Ability to maintain the strictest standards of patient privacy and confidentiality.

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team and can live these values with us every day.

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.
LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.