Systems Specialist

Dyrand Systems Inc. is an established IT Managed Services Provider in Canada, with a head office in Vancouver. We provide our clients with a virtual IT department with a team of specialists who monitor and manage their networks and systems. Our extensive set of IT related services and partnerships ensure that our clients’ IT systems provide full business value. Dyrand has strong partnerships with Lenovo, Dell, HP, Microsoft, (Microsoft Azure/Office 365) and many other vendors and manufacturers.

Our business is growing rapidly, so our team is expanding We provide our employees with long-term careers; you will be involved with a wide variety of technical environments working with a spirited team of colleagues.

We have a passion for growth, teamwork, and quality customer service. You must like working on IT Projects and love working with people. To fit into our team, you need to balance being reliable, focused, and pragmatic, with being innovative, collaborative, and fun

**Responsibilities**
- Perform analysis, design and implementation of IT solutions for Dyrand clients or Dyrand internal projects- Participate in pre-sales, IT solution design, planning meetings, project Statement of Work (SOW) creation and solution estimate creation
- Perform in-depth technical information collection, audit, and analysis per the Dyrand standard checklist of client’s complete IT infrastructure, IT security, IT policies, IT procedures
- Identify technology deficiencies, risks and provide recommendations for IT solutions
- Produce technical assessment reports and other project artifacts (checklists, work breakdown structures, templates, end-user guides, etc.) for both technical and non-technical (business) staff
- Create, edit, and maintain advanced technical documentation and input into Dyrand’s IT documentation management system
- Conduct training sessions and knowledge transfers (both internal and external)
- Perform IT project implementation (upgrades, migrations, deployment of new systems, decommissioning of old systems) including but not limited to:
- On-boarding of the client’s IT environment, IT policies, IT workflows
- Security assessments, implementation of security services across IT systems (both on-premise and in the cloud)
- Office 365 | M365 general services
- Azure Active Directory (P1, P2, domain services), other authentication systems
- Server systems in cloud infrastructure (Azure), on-premise infrastructure, or other server systems
- File systems in Office 365 (SharePoint Online, Teams), Azure Files, or other file systems
- Network infrastructure including firewalls, load balancers, VPNs, switches, wireless access points, and other network systems
- Phone systems in Microsoft Cloud, or other phone systems
- Azure server technologies (RDS, WVD, AVD), Azure VMs, or other related systems
- Azure workloads/services, including, but not limited to virtual servers, storage, networking, databases, or other related systems
- Mobile device management (MDM) implementation (Intune/AutoPilot or equivalent)
- Backup disaster recovery (BDR), Azure site recovery (ASR), Microsoft Azure backup server (MABS), third-party backup/disaster recovery systems/tools
- Workstation (including Windows 10, 11 or Mac) deployments
- Dyrand internal projects and continuous process improvements
- Other general cloud or non-cloud IT project work

**Requirements**:
**Technical Skills**
- The ability to conduct thorough analysis, design, execution/implementation of IT infrastructure projects for our business clients

**Education**
- Technical diploma, degree, or IT certificate(s)

**Communication/Customer Service Skills**
- Verbal communication: Speaks fluent English, and is very comfortable engaging with clients over the phone, video conference, and/or in-person
- Strong interpersonal, customer service, and time management skills
- Able to work non-office hours when clients require servicing off-hours (i.e., project migration work)

**Nice to Have**
- Microsoft certifications (MCSA, MCSE, etc.) or equivalent
- Networking certifications (Cisco, pfSense, Aruba, Fortinet, etc.) or equivalent
- IT security certifications or IT security experience
- Experience in working with an IT MSP (Managed Service Provider)
- Experience with enterprise CRM tools or Help Desk ticketing system
- Experience with ConnectWise or equivalent CRM tools
- Experience with LabTech or equivalent RMM tools

**Other Requirements**
- Ability to obtain and maintain current IT Certifications
- Must pass a criminal record/background security and reference checks

**Job Type**- Full-time, permanent (8 hour shift, Monday to Friday)